Why NOW is the right time to change your PMS

In uncertain times, you want a system that supports you, grows your revenue & enhances the guest experience

Time to upgrade?

Changing your PMS is a big decision and timing is crucial- especially if you want to capitalise on the upturn we expect this summer and beyond

We spoke to industry experts to get their views on whether it would be unnerving to switch systems when revenues are down and staff are on furlough…or an opportune time to review your systems and make improvements. We know it’s no small task but when the opportunity for revenue growth, streamlined operations and an enhanced guest experience comes around, then it’s certainly worth looking into…

Hear from the experts

We spoke to leading hoteliers and industry experts

Find out why it's an ideal time to review and re-think your technology systems.

Vicki Jackson

Gisborough Hall Hotel

‘The lockdowns gave us the time to look at our business and see where we could improve. We were so unhappy with our previous PMS system and their lack of support that we knew it was the right time to move. Changing PMS has made our processes slicker, improved our guest experience and made our team more effective and efficient.’

Craig Ewan

Kingsmills Hotel Group

‘We didn’t have to provide the capital outlay as we opted for the SaaS model and pay for our system on a monthly basis which really works well for us. The lack of support from our old supplier was appalling so that was the biggest reason for us going to market.’

Sally Richards


‘Covid has accelerated the need for a digital guest journey, especially the need for contactless payments and communication on-property. Is your system fit for purpose? If not, hoteliers should look at options that will help improve guest touch points and make efficiencies in back office operations.'

Richard Palmer

Devonshire Hotels and Restaurants

'It’s the perfect opportunity for management to look at every area and critique it - without any of the daily operations disturbing you - and look at how you can make your back office operations and guest journey more efficient.'

Hotelier Q&A

We spoke to industry experts on why it's the ideal time to critique your business processes and make improvements – even when budgets are tight and staff numbers are low.

Why lockdown was the best time to change PMS

Gisborough Hall Hotel tell us why it was perfect timing to review their systems and change to Guestline PMS during the recent lockdown.

Webinar - 'Back to growth: using technology as an enabler'

Our panel of experts discuss the latest strategies and tools that will enable hoteliers to thrive post-Covid, which will also help motivate and engage staff in achieving results and simplifying their daily lives.

Number 1 PMS on HotelHero

Guestline is thrilled to be rated number 1 for PMS out of all providers worldwide on HotelHero. HotelHero collects anonymous reviews to help give an honest overview of what each provider and product offers.

Top tips to plan for a profitable recovery

There are a number of ways to ensure you're in the best position to maximise your revenues, ready for when you can start to welcome guests back.

Insights for hoteliers

Get top tips and insights - from key tech trends for 2021 and digital marketing trends to upsell ideas and pricing recommendations.

Special offer

We appreciate these have been challenging times for many hotel businesses

We have developed innovative ways to enable a hotel to invest now in new PMS without expense being a barrier. Hopefully this might help & we're happy to share more details.

Enquire Now

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