Training and implementation

Services

Helping you get the best out of your solutions

Not only will we get you up and running in no time, we'll help ensure you get the most out of your Guestline solutions. Our training team will provide onsite technical support at every stage of implementation, ensure your systems are customised to your hotel's specific needs, and bring all your employees up to speed.

But the support from our training team doesn't end at go live. We'll provide continuous learning opportunities for you and your team, from hands-on training and workshops to virtual classroom sessions, to ensure you're always up to date with new product updates and using our systems in line with best practice.

The process...

1. Project kick off meeting

•  Initial project meeting to introduce Project Manager and Account Manager
•  Scope of works agreed
•  Project plan/timescales agreed

2. Integrations

•  Third party integrations completed and tested
•  Any custom/bespoke integrations completed and advised of development road map

3. Implementation

•  Implementation and initial system build including hotel build, rooms, rates, profile data requirement

4. Training

•  Training is completed on the hotel's site to selected user groups:
Super User, Standard User, and Lite User
•  Training conducted by a hospitality professional

5. Live Loading

•  Live loading of all bookings, sales ledger, and reservations completed prior to go live
•  This will be started by the trainer and completed by hotel staff
•  Additional resource available if required with a plan given by the trainer prior to departure

6. Go Live

•  Implementation specialist will be on site on go live day to ensure a smooth handover

7. Project handover

•  Project Manager will sign off project at the agreement of the hotel
•  Introduction of Account Manager
•  4 week immediate call status in our support centre from go live day

The whole installation from first inception to final completion and go live went extremely smoothly. Changing a system is always unsettling, but as the system is simple to use and easy to navigate, the staff have picked it up in no time at all. The switch to Guestline wasn’t a sale; more of a new partnership.

Mark Tobin
General Manager, Best Western Plus Swan Hotel & Best Western Shrubbery Hotel

Got questions?

We’ve listed all our frequently asked questions here to give you a head start, but if you can’t find the answer to your query, don’t hesitate to contact us.

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