Enjoy peace of mind with Level 1 PCI compliance
With our secure payment gateways, you can be assured that you are compliant with all PCI standards when it comes to processing payments and storing guest credit card data. We are listed on the VISA approved merchant list and have PCI-DSS Level 1 compliancy for hosting and payment processing.
Our payment solutions in a nutshell
- Tokenise credit cards and store tokens against reservations
- View tokens and see the status
- Carry out completions, refunds and take further payments and authorisations
- Take advance payments online to eliminate the loss of revenue
- Chip and Pin Interface with Payment Express
All our systems are designed with the highest level of compliancy in mind to provide hoteliers with maximum security against fraud, and minimise the risk of lost revenue and negative PR.Andrew Williams
Product Strategy Director, Guestline
We’ve listed all our frequently asked questions here to give you a head start, but if you can’t find the answer to your query, don’t hesitate to contact us.
- Are you Level 1 PCI compliant?
Yes, we have PCI-DSS Level 1 compliancy for hosting and payment processing, and we are listed on the VISA approved merchant list. Guestline are regularly audited to ensure compliance and our software solutions undergo annual on-site assessments as well as regular penetration and security testing.
- Which gateways do you connect to?
Secure Trading, Worldpay, Payment Express, Asia Pay, Siam Pay and Peso Pay
- How do you process card payments securely?
Credit card data is never stored in our systems and is tokenised at the earliest opportunity. At the point where a payment is processed, the transaction is handed over to our integrated partners and is confirmed in the form of a token. This token can then be accessed from within the PMS to allow users to see the relevant detail such as value, status, and obfuscated PAN (Primary Account Number).
- Can I reduce lost revenue through no-shows?
Yes, you can take advance payments securely online to eliminate the loss of revenue through no-shows.
- Will I be storing the credit card data here at my hotel?
No, we tokenise credit cards and store tokens against reservations so you don’t see or have access to any credit card details.
But don't just take our word for it...
Take a look through some of our success stories to discover how our secure payment gateway has helped some of world's leading hotels and groups.
Our other solutions
Take a closer look at our other solutions to discover how they can help you streamline operations, increase profits, and improve the overall experience for your guests.
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