Guest Payments Simplified
An award-winning and secure omni-channel solution with faster access to your funds
Say goodbye to the frustrations of managing multiple providers and the lack of visibility of your payment process and costs. You need a single, dedicated omni-channel provider who simplifies the process, negotiates better rates on your behalf, gives you faster access to your funds and improves guest experience.
GuestPay in a nutshell
- One provider
- One centralised view of data
- Online pre-arrival payments
- One guest payment experience
- One end-to-end integrated solution
- Award winning
GuestPay wins ‘Best Technology Product’ Award
We're delighted to say that GuestPay won 'Best Technology Product' at both the Boutique Hotelier Awards 2021 and the Travolution Awards 2021.
Zoe Monk, Senior Editor at Boutique Hotelier, stated "Guestline has gone above and beyond to support its customers over the last 18 months, under the most challenging circumstances."
The Payment Process Simplified
Guest pays on the hotel's website, OTA, via phone or POS terminal
Guestline facilitates payment processing via our payments partner Trust Payments
Payment is approved and a token stored against the reservation
Funds are released to the hotel's bank account within the next working day
Key Benefits of GuestPay from Guestline
One provider, one point of contact, aggregated view of transactions, end to end automated payment process integrated with your operational systems.
Offer the types of payment methods and currencies that are preferred by your guests regardless of the payment interface or stage in the guest journey.
Faster payment authorisation and settlements will improve your cash flow. Guestline’s pre-negotiated competitive rates for Independent hoteliers could reduce costs and provide transparency on fees.
Peace of mind
GuestPay is fully secure and compliant throughout the guest payment process. If you have any questions, Guestline is your sole point of contact for setup and support, available 365 days a year.
Contact-free pre-arrival payments
Share secure and trustworthy payment links directly with your guests.
Fully integrated with Guestline PMS, GuestPay automatically generates a Dynamic PayLink which enables hoteliers to:
- Send guests a secure & branded payment link to complete the pre-payment for their stay pre-arrival.
- Securely process, tokenise and store payment details in Guestline PMS
- Keep track of payment statuses and relay reminders directly from Guestline PMS
Hotels that need a more configurable solution can use Custom Paylink which enables them to:
- Set the custom due date
- Set the amount which will be charged to the guest
- Select how they’re going to distribute the link - individual email or PMS confirmation template
One provider for eCommerce, MOTO and Chip & Pin transactions
Whether taking payment through your website, face to face with a terminal or via telephone, Guestline have you covered.
Fully compliant, certified and secure: Payment Card Industry Data Security Standard (PCI DSS) and PSD2 3D Secure, Visa Account Update and Mastercard Account update and check postcode, house number and security code validation (SCV) in each transaction.
Accept face-to-face payments
Counter-top or mobile Chip & PIN payment terminals allow you to take payments from domestic and international payment cards, and alternative payments methods such as Apple Pay at the front desk, bar or table.
Save time processing deposits, pre-authorisations, card present payments and refunds by integrating payment terminals with Guestline Rezlynx PMS and Advanced C&B. Your guests will appreciate fewer touch points, faster check-in and check-out and less errors as a result of staff manually typing the incorrect amount.
Fully compliant, certified and secure: Europay, Mastercard and Visa (EMV), Point-to-point encryption (P2PE v2.0) available on request, Payment Card Industry Data Security Standard (PCI DSS), Secure Reading and Exchange of Data (SRED) and Two-factor authentication (2FA).
Faster authorisation and settlement
GuestPay handles the acquirers too; integrated with the payment gateway, card network and the property's bank. Access the Payments Portal for real-time dashboards and full visibility of your transactions.
Alternative payment methods
Allow guests to pay with their preferred method of payment.
With GuestPay from Guestline, you can accept payments from WeChat Pay, iDEAL, Bancontact, PostFinance, UnionPay, Sofort and Giropay.
At Guestline we're committed to creating More GuestTime for our clients
Each of our products have been built with the end user in mind - automating mundane processes and shortening workflows to ensure your time is spent where it should be; with your guests.
GuestPay is no exception.
Daily reports run at 2am to include late transactions, then access a single consolidated statement through our Payment Portal
All implementation and support is provided by Guestline. No more dealing with multiple providers
Faster access to funds
Settlements made one day after the transaction (T+1) for domestic debit/credit cards. (Excludes weekends & Bank Holidays)
Make an Enquiry
If you'd like to know more about GuestPay or PayLink, please use the form below.
Prefer to Speak to our Team?
Schedule a call using the links below:
We’ve listed all our frequently asked questions here to give you a head start, but if you can’t find the answer to your query, don’t hesitate to contact us.
What type of payments does GuestPay cover?
GuestPay covers only payments made by card or alternative payment methods (debit/credit) either online, over the phone or in person in a terminal. It doesn't include vouchers, cashback, cash or direct debit transactions.
Does GuestPay apply for Guestline 3rd party solutions?
GuestPay, was designed together with TRU//ST (previously named Secure Trading) to integrate seamlessly with Guestline's own products. So you may have a different provider for 3rd party solutions if you're not using Secure Trading.
Can current PEDs be reused?
Unfortunately, for security and performance reasons current PEDs from a different provider cannot be reused. Guestline payment terminals are required.
When do settlements happen?
By default, GuestPay settlement cut off is at 2am every day except weekends and the hotel settlement is processed on Transaction + 1 day (T+1) for domestic debit/credit card, except weekends and bank holidays.
Is GuestPay eCommerce Payment Gateway 3DS secure?
Yes, GuestPay eCommerce Payment Gateway and Guestline DBM are 3D Secure.
Can PayLink be used with any eCommerce payment gateway?
No, PayLink is only available with GuestPay eCommerce payment gateway (TRU//ST, previously named Secure Trading).
GuestPay fully integrated solutions
Let us walk you through the payment experience you can offer to your guests and staff with the Guestline Platform which will help you drive profits, make your operations more efficient, and enhance the guest experience...
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