GuestPay

Say goodbye to spending up to 3 hours a day processing payments manually and eliminate the risk of human errors and delays!​

​As online travel agencies (OTAs) increasingly adopt Virtual Credit Cards (VCCs) for payment transfers to hotels, it brings along the advantage of reducing chargebacks. However, hotels face several challenges with this method due to the manual process this introduces.​

​Challenges of processing VCCs manually:​

​Human Error: Frustration of cards not being charged, or incorrect values applied, potentially impacting your cash-flow.​

​Effective Date Constraints: Cards are chargeable only on specific dates, making it difficult in some cases to capture the card successfully.​

​Resource Drain: Monitoring, finding, and processing bookings uses valuable team resources. Staff should be delighting guests, not tied to a computer.​

The Solution:​

Exclusively available for all GuestPay customers on Booking.com and Expedia.​

Automation: Experience a seamless process with zero human interaction required. In the rare event of a card failure, the system will make attempts to rectify the issue and promptly report back to users if any action is required.​

Integration: Automating charges is just one aspect; the system intelligently recognises when VCCs are in use. This not only enhances the overall guest experience but also facilitates self-service features like GuestStay Kiosk.​

Upgrade your payment processing system and embrace a new era of efficiency with OTA Virtual Credit Card Automation!​

Share secure and trustworthy payment links directly with your guests.
Fully integrated with Guestline PMS,  GuestPay automatically generates a Dynamic PayLink which enables hoteliers to:

• Send guests a secure & branded payment link to complete the pre-payment for their stay pre-arrival.
• Securely process, tokenise and store payment details in Guestline PMS
• Keep track of payment statuses and relay reminders directly from Guestline PMS

Hotels that need a more configurable solution can use Custom Paylink which enables them to:

• Set the custom due date
• Set the amount which will be charged to the guest
• Select how they’re going to distribute the link - individual email or PMS confirmation template

Whether taking payment through your website, face to face with a terminal or via telephone, Guestline have you covered.

Fully compliant, certified and secure: Payment Card Industry Data Security Standard (PCI DSS) and PSD2 3D Secure, Visa Account Update and Mastercard Account update and check postcode, house number and security code validation (SCV) in each transaction.

Counter-top or mobile Chip & PIN payment terminals allow you to take payments from domestic and international payment cards, and alternative payments methods such as Apple Pay at the front desk, bar or table.

Save time processing deposits, pre-authorisations, card present payments and refunds by integrating payment terminals with Guestline Rezlynx PMS and Advanced C&B. Your guests will appreciate fewer touch points, faster check-in and check-out and less errors as a result of staff manually typing the incorrect amount.

Fully compliant, certified and secure: Europay, Mastercard and Visa (EMV), Point-to-point encryption (P2PE v2.0) available on request, Payment Card Industry Data Security Standard (PCI DSS), Secure Reading and Exchange of Data (SRED) and Two-factor authentication (2FA).

GuestPay handles the acquirers too; integrated with the payment gateway, card network and the property's bank. Access the Payments Portal for real-time dashboards and full visibility of your transactions.