Guest Payments Simplified

An award-winning and secure omni-channel solution with faster access to your funds

Say goodbye to the frustrations of managing multiple providers and the lack of visibility of your payment process and costs. You need a single, dedicated omni-channel provider who simplifies the process, negotiates better rates on your behalf, gives you faster access to your funds and improves guest experience.

GuestPay in a nutshell

  • One provider
  • One centralised view of data
  • Online pre-arrival payments
  • One guest payment experience
  • One end-to-end integrated solution
  • Award winning

GuestPay wins ‘Best Technology Product’ Award

We're delighted to say that GuestPay won 'Best Technology Product' at both the Boutique Hotelier Awards 2021 and the Travolution Awards 2021.

Zoe Monk, Senior Editor at Boutique Hotelier, stated "Guestline has gone above and beyond to support its customers over the last 18 months, under the most challenging circumstances."

The Payment Process Simplified


Guest pays on the hotel's website, OTA, via phone or POS terminal


Guestline facilitates payment processing via our payments partner Trust Payments


Payment is approved and a token stored against the reservation


Funds are released to the hotel's bank account within the next working day

Key Benefits of GuestPay from Guestline

Rapid process

One provider, one point of contact, aggregated view of transactions, end to end automated payment process integrated with your operational systems.

Enhanced experience

Offer the types of payment methods and currencies that are preferred by your guests regardless of the payment interface or stage in the guest journey.

Healthier financials

Faster payment authorisation and settlements will improve your cash flow. Guestline’s pre-negotiated competitive rates for Independent hoteliers could reduce costs and provide transparency on fees.

Peace of mind

GuestPay is fully secure and compliant throughout the guest payment process. If you have any questions, Guestline is your sole point of contact for setup and support, available 365 days a year.

Alternative payment methods

Allow guests to pay with their preferred method of payment. 

With GuestPay from Guestline, you can accept payments from WeChat Pay, iDEAL, Bancontact, PostFinance, UnionPay, Sofort and Giropay.

At Guestline we're committed to creating More GuestTime for our clients

Each of our products have been built with the end user in mind - automating mundane processes and shortening workflows to ensure your time is spent where it should be; with your guests.
GuestPay is no exception.

Easy reconciliation

Daily reports run at 2am to include late transactions, then access a single consolidated statement through our Payment Portal​

Faster​ resolution

All implementation and support is provided by Guestline. No more dealing with multiple providers

Faster access to funds

​Settlements made one day after the transaction (T+1) for domestic debit/credit cards. (Excludes weekends & Bank Holidays)

Make an Enquiry

If you'd like to know more  about GuestPay or PayLink, please use the form below.
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We’ve listed all our frequently asked questions here to give you a head start, but if you can’t find the answer to your query, don’t hesitate to contact us.

GuestPay fully integrated solutions

Let us walk you through the payment experience you can offer to your guests and staff with the Guestline Platform which will help you drive profits, make your operations more efficient, and enhance the guest experience...

Rezlynx PMS

The next generation cloud PMS

Channel Manager

Maximise the potential of each booking channel

Direct Booking Manager (DBM)

Make light work of winning more direct business


The guest engagement solution for a contact-free check-in/out experience

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