GuestRevu - Post-stay review automation
Turn reviews into revenue by listening to your guests
Online reviews play a crucial role in today’s guest journey and are key to attract more guests in the future.
Tripadvisor research states that 81% of travellers always or frequently read reviews before booking accommodation. GuestRevu, which helps hoteliers to manage their online reputation, partnered with Guestline to build a 2-way interface with Guestline PMS helping hoteliers to automate the full end to end post-stay review process making sure hotels collect direct feedback from guests and guest-facing teams have access to the most up to date guest information.
- Save time
Customised questionnaires are sent to guests automatically as soon as the booking status changes, so they can rate their stay, which is sent back to the guest profile in the PMS, and post their review directly to TripAdvisor or Google.
- Delight guests
Having a better understanding of operational strengths and weaknesses as well as guests opinion on guest-facing staff fingertips, help to adapt their greeting and approach per guest.
- Attract more guests
Increase the number of reviews on TripAdvisor and Google and consequently improve the hotel’s review ranking.
How it works
Front Desk or Reservation team creates a reservation in the PMS which is linked to a guest profile
GuestRevu retrieves daily guest profile and reservation information from Guestline PMS under GDPR compliance
GuestRevu questionnaire is sent automatically to the guest email when a booking status is changed (if set up)
GuestRevu stores questionnaire feedback and sends back to the Guestline PMS the overall scores, type of feedback, priority severity and booking reference which is stored against the guest profile