Hoteliers Coronavirus Information Hub

We're here to help

To support hoteliers through this unsettled time, we have pulled together various resources to provide assistance & inspiration

From webinar sessions and practical advice to partner resources and free voucher solutions, we'll provide an insight into what you can do now and how you can plan an effective recovery. We have written numerous blogs and collated content from across the industry which we hope will relieve some of the strain.

UK 5% VAT change & Eat Out to Help Out

15th July 2020 - Following the UK VAT change announcement, Guestline has completed a comprehensive set of articles and online tutorials to guide you through the changes required in our products. All articles are available on the Guestline Support Portal.

Before you can view the articles you must first register and login to the Support Portal which is available here. Full instructions on "How to log into the Support Portal" are available here.

Once logged into the Support Portal you will see the "UK 5% VAT Change Hub" that contains all of the information you will need.

Guestline EPoS | Eat Out to Help Out

If you looking to take advantage of this government-backed scheme (a great way of enticing customers back into your restaurant) help with configuration of your EPoS can be found in the portal here

As you would expect, this is an extremely busy time for the Support Team, any questions regarding the VAT change that are logged over the weekend, but not answered during the weekend, will be prioritised for a call back on Monday.

Rest assured that Guestline will be on hand to guide and support you over the course of next week and beyond.

Guestline's Position

Firstly, we would like to reassure you that as a technology company, we're fully prepared and able to continue providing a full service to you through this challenging time.

Contact-free Hotel Experience

Get ready for the ‘new normal’. Reopen and recover quickly, safely and efficiently.

GuestStay - Digital Registration

A new hotel check-in experience.  The new reality can be both engaging for your guests and profitable for your hotel.

Re-opening Checklists

To get you and your hotel in the best shape possible for when you re-open, we have put together two handy checklists for Rezlynx PMS and EPoS

Free Webinars

Join us for a series of free webinars, where we'll be discussing ways to minimise the impact on your business, and how to hit the ground running when its over.

Free Voucher System

For a limited time, we've teamed up with Netaffinity to offer a FREE to use Gift Voucher System. No purchase necessary and no commissions.

Useful Blogs

As your technology partner, we want to help in every way we can. We've written some articles that will help keep you on track.

Industry Guidance

We're a resilient industry. Here we've pulled together some useful articles written by partners and hoteliers themselves.

Join the Slack group

A collaborative platform where you can ask questions to industry colleagues and discuss new ideas.

If you have a question, find the answer within this group.

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For more information about Coronavirus

Please refer to the official statements from your region. Select from the below:


Department of Health & Social Care


Department of Health


The Federal Ministry of Health


National Institute for Public Health


Ministry of Health


Department for Disease Control


World Heath Organisation

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