Filling vacancies in the competitive hotel industry
Utilising and optimising existing resources
Just as the industry looks forward to returning to some sort of normality following the chaos of the last two years, we find ourselves in the midst of a fresh crisis. The combined forces of Brexit seeing many EU nationals leave the UK, and the fallout of the pandemic, which has driven many hotel workers to look for alternative employment, has left hospitality with an acute staffing shortage. Many operators are having to restrict hours of operation or services offered due to their inability to fill vacancies with demands on existing teams impacting morale and productivity. It’s an untenable situation.
But in an industry still wrestling with highly manual and repetitive processes, all is not lost. With severely depleted teams, the challenge is how to utilise existing resource more effectively by automating mundane tasks that add little value. This coincides with post pandemic, the growth of the digitised guest where the contactless guest experience through self-service technology is both accepted and expected.
Never has our industry been more ready to leverage the power of technology.
It’s time to #FillTheGapWithTech
Free up your precious resource with the Guestline Platform
Guestline’s suite of technology solutions have been designed with the end user in mind to bring both back-end and guest facing efficiencies to every step of the customer journey- allowing you to focus on the delivery of exceptional service.
Turn your booking engine into a salary free colleague
Our quick, smart and intuitive Direct Booking Manager not only strengthens your online presence but automates all aspects of the online booking process reducing the workload and pressure on your reservations team
Our GuestStay solution brings automation to the check in and check out process, reducing the reliance on admin heavy activities. Calculate the time, money and trees your hotel could save using our GuestStay Calculator!
Payments taking care of themselves
GuestPay, our award-winning solution, brings simplification to the payment process. By providing access to a single dedicated omni channel provider, you get faster resolution to payment issues and quicker access to your funds. And guests get to choose their preferred method of payment!
Redefining Hospitality as a career
Hoteliers have been quick to react to the staffing crisis by looking to increase the appeal of a career in hospitality to entice and retain staff. We spoke to UK Hospitality, Hospitality Action, Northern Ireland Hotels Federation and HOSPA for their recruitment guidance and top tips.
PMS Evaluation and Selection
Is your PMS working for you? Do you benefit from the automation cloud-based PMS technology can bring to your operation? If you are one of the many hoteliers looking to upgrade their solution over the coming months, we take the overwhelm out of managing a tech project of this size with step-by-step guide to making the switch!
Discover how to get your staff to work less on mundane tasks and focus on the guest instead! We've created a guide for hotels which revolves all around staff efficiency and how to make the most of tech.
We're here to help - meet the team
Our experienced team can guide you through the best course of action for YOUR hotel - and provide you with examples of how to generate more direct business.
Regional Business Development Director, UK [New business]
‘Having been at Guestline for over 20 years now, I know how hoteliers operate and how we can help them in their pursuit for happy guests and a healthy bottomline! It's team effort here at Guestline, we work closely with our hotels to ensure everyone in their team knows the ins and outs of the systems so they're fully comfortable from day one.’
Regional Business Development Director, UK [Clients]
‘I love working with our clients to ensure they're getting the most out of all the systems and reaping the rewards. Hospitality is a wonderful industry and we have some great people working for us - our aim is for the hotel staff to focus on delivering that great hospitality rather than focusing on their tech!’
‘Hospitality is in my blood - I've been at Guestline for over 7 years now and I love working with hoteliers to ensure they have the right systems for their individual needs. It's always a partnership here at Guestline and we'll be with you every step of the journey, from initial consultation to go live and beyond!’
Fill the Gap with Tech!