Pre-arrival Upsell Automation

Maximise pre-arrival revenue opportunities whilst improving guest engagement

Struggling to sell higher room categories, overbooking lowest room category, forced to give away free upgrades, loss of revenue or decrease in ADR & RevPAR are problems of the past. The two-way API interface between Guestline PMS and UpsellGuru is key to automate the upsell process to existing guests during the pre-arrival stage and save staff time.

What this means for you...

Save time
By fully automating the upsell process (create/edit reservation and profile, send pre-arrival tailored upsell email, approve upsells and attach them to the existing reservation), human errors are minimised, and front desk staff can allocate their time to more important tasks

Increase guest satisfaction
Communication is fully personalised to the guest from tailored offers to guest language and currency

Increase RevPAR and ADR
Minimise the number of free upgrades and increase room upselling revenue and the sales of service& amenities

The Challenge

Lacking guest engagement during pre-arrival and leaving on the table revenue opportunities

The Solution

Automate and integrate the full pre-arrival upsell process giving guest full control

How it works

Reservation & Guest Profile

Front Desk or Reservation team creates/edits a reservation in the PMS which is linked to a guest profile

Shared Data

UpsellGuru retrieves real-time guest profile, reservation and availability from Guestline PMS under GDPR compliance

Upsell Emails

UpsellGuru automatically sends tailored and branded pre-arrival emails with room upgrades bids and extra services offers

Upsell Stored

Automatic upsell approval and real-time posting in the Guestline PMS reservation

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More information

For more information about our integration with UpsellGuru, see below:

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