Customer Profile

The Spires Serviced Suites

The Spires Suites offers guests an attractive alternative to hotel accommodation, with a choice of one, two or two-bedroom deluxe apartments. The Spires has over 100 serviced suites across Birmingham, Edinburgh, Glasgow and Aberdeen. 

Challenges:

  • Install a fully integrated centralised property management solution to replace the basic CRM software that was being used to process reservations at all three properties
  • Implement a system that would provide remote access and real-time cross property reporting for the entire group
  • Seamless connection to a wide variety OTAs and to the Global Distribution System (GDS).

Solution:

Benefits:

  • Rezlynx has integral multi-property capabilities, so the group can check live availability for all its sites and make cross property reservations
  • The central client database, guest history and ledger details can be shared easily across all properties
  • Effective rate management - all rates are managed from a single location and then exposed automatically to the group website, OTAs and the GDS
  • Rate parity has been achieved
  • Fully compliant with all PCI-DSS procedures
  • Improved levels of payment card security
  • Being cloud-hosted, Rezlynx PMS has a lower cost of ownership
  • All business critical data is totally secure and subject to Guestline’s comprehensive backup and security procedures
  • Proprietors and the management team can access the system, including live data, from anywhere in the world. 

Guestline have provided us with a fully scalable property management solution, that will continue to fulfil our requirements as we expand our operations.

Margaret Beattie
Managing Manager

  
credit card security
  
lower cost of ownership
  
multi property capability