Hoteliers Coronavirus Information Hub

Guestline's Position

Firstly, we would like to reassure you that as a technology company, we're fully prepared and able to continue providing a full service to you through this challenging time

All Guestliners are equipped to be able to work remotely, and we will continue to operate as normal should we need to self-isolate at head offices in Shrewsbury, Munich, Poland, Ireland, Thailand and Amsterdam. You will not experience any disruption with your technology, nor the level of support during this unsettled time.

All Guestline cloud applications are hosted with Microsoft in their Azure Public Cloud. Microsoft have released a full preparedness statement that details their contingency plans to continue to deliver Microsoft operations and services in the event of an outbreak such as COVID-19.

Microsoft’s approach covers all systems and people across all locations of their services and includes a work and access from home policy for service management individuals.

Whilst this is a new threat, there are many things you can do as a hotelier to minimise the effects and ensure you are ready to bounce back for a successful 2020.

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How can we help?

As your technology partner, we want to help in every way we can

To help minimise the impact on our clients, we've pulled together some resources that will help keep you on track. Select from the articles below:

Free webinars

Register your interest for a series of free webinar sessions, focused on ways to minimise disruption at your property

For help with cancellation policies, rate management and best practice to help you through these challenging times, registar for the webinars below:

Help with Recovery Planning

With HospitalityUnited.Club
26th March 1-2pm GMT

Help with Billing

Coronavirus Help Webinar
27th March 3-4pm GMT

Help with Guest Communication

Coronavirus Help Webinar
This webinar is over - Request a video recording:

Help with Rates & Cancellations

Coronavirus Help Webinar
This webinar is over - Request a video recording:

Guidance from Partners

Guestline's partners have also contributed valuable insights

Check out their articles below:


What can independent hotels do to lower the impact of Coronavirus?
Click here


When External Events Impact Revenue Management
Click here


COVID-19 – Actionable guidance for the proactive hotelier
Click here


A Covid-19 mitigation plan for hotels
Click here


How to Communicate with Your Guests About Coronavirus
Click here


How hotels are responding proactively to this challenge
Click here


4 tips to deal with the Coronavirus for hotels
Click here


What to do when crisis comes to your city
Click here

Hoteliers lead the way

Hotels worldwide are showing the best of the industry

Take a look and see if any inspire you to get proactive:

Gleneagle Group

Choice Hotels

Riverside Hotel

Hotel Doolin

Carlton Hotel

Hoggarth Hotel

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For more information about Coronavirus

Please refer to the official statements from your region. Select from the below:


Department of Health & Social Care


Department of Health


The Federal Ministry of Health


National Institute for Public Health


Ministry of Health


Department for Disease Control


World Heath Organisation

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