The Claregalway Hotel, Ireland

Part of the Great National Group, The Claregalway Hotel is one of Galway’s top independent hotels offering multi award-winning accommodation that provides the perfect stay while travelling in the West of Ireland, within day-tripping distance of the Wild Atlantic Way.

In addition to the 51 luxury bedrooms and suites, the hotel has an exclusive fitness and leisure centre and a new Gastro Bar and Restaurant.

Challenges

• Previous C&B offering was very complicated, and it took multiple steps to make a reservation. Bookings were manual and took various screens to complete a reservation. Not efficient, very time consuming and not PCI compliant
• Language on previous system was not user friendly with numerical names used on reports making it difficult to search and retract when needed
• Previous PMS system’s support was very poor leading to many unresolved issues, time wasting and downtimes due to unresolved issues
• The hotel wanted more guest time and needed a system that was efficient and eliminated tedious admin work

Solutions

• Rezlynx PMS, Advanced C&B, Channel Manager

Benefits

• More guest time

The step by step process from reservation to check in and checkout is now seamless. By reducing the number of steps involved to make a reservation, this has freed up staff to spend more time focusing on the guest. Plus, tailored reporting is available at the touch of a button, reducing admin time further.

• Live data on the go

Live data is now available to the team through Rezlynx mobile. Housekeeping use the mobile application to check room availability and to make live updates, eliminating several calls to front desk to check the status of a room. Meetings with wedding couples are more productive with information inputted directly from an iPad / laptop and into Rezlynx Mobile, updating the main system immediately and cutting out the manual admin work involved to manage weddings.

• Tailored solutions and personalised packages

The team can now build their own tailored and personalised individual and group packages, which helps when dealing with large bookings i.e. weddings, hen parties, corporates etc. Each group can now have their own package, pricing and group booking system, set up by staff, tailored to their needs with the platform laid out to look and operate how they want it to.

• PCI compliant

Secure payments allow credit cards to be processed directly through Rezlynx allowing for smoother, more compliant, more secure transactions.

• 24/7 support

Guestline support has transformed operations at the hotel, offering unrivalled assistance and ongoing support. No more having to ‘put up with it’ or trying to fix a problem themselves, Guestline’s team offer support with instant response, feedback and return time is 100%.

• The language of hoteliers

Hotel workers like the personalisation of the Guestline dashboard. It’s easy to use and far easier to train new people on the system as it is user friendly. Using hotel lingo over code, the language is much simpler to understand and is evident that Rezlynx PMS was built by hoteliers for hoteliers.

Aisling O’Donoghue
Front Office Manager, Claregalway Hotel

 “The support offered has been a major feature of our move to Guestline. In addition to the 24/7 support line and back-up, from the start, we always knew who to contact, from Clio (Guestline’s Country Manager), through to the Project Manager Jo and the trainers - there has been consistent continuity.

Thanks to the efficiency of Rezlynz PMS and the minimal steps involved to make a booking, check in a guest or to process a request, this enables us to have our heads down less, typing, meaning we can engage with guests more, reduce queues and free up staff to do other duties. It’s evident, through the user friendliness of the dashboard, to the hotel lingo used, that the system was built by hoteliers for hoteliers, Guestline simply gets it and the industry.”