Hotel Systems Thailand
B2 Hotel Case Study

Date
27 July, 2018
Author
Guestline

B2 Hotels, one of the biggest hotel chains in Thailand, are enjoying a significant boost in occupancy following installation of Guestline’s award winning property management, central reservation and distribution solutions to power the day-to-day management of each property.

The boutique hotel chain are deploying Guestline’s hotel systems (along with a number of third party integrations) in their 38-strong portfolio located in Bangkok, Chiang Mai, Chiang Rai and Pattaya.

“Working with Guestline has been fantastic. Their training team has ensured each of our hotels are set up, trained and utilising the system in the most profitable way.

"Investing in robust hospitality software that is future proofed and scalable, has in turn boosted the value of my company. World-renowned and feature rich technology coupled with a company that shares my vision and proactively helps me grow and expand the group, means that I can concentrate on other areas of the business.

"I put my trust into Guestline that they could deliver on a large-scale roll out and they have not disappointed. When dealing with Guestline, I am always greeted with the same level of service I have come to expect from them – a true partnership.”

Mr Niran Chawla, owner of B2 Hotels

The group researched and reviewed Guestline thoroughly before making the decision, and a company that demonstrates global capability but delivers service and support on a local level was of paramount importance.

By opting for Guestline’s flagship hotel systems: Rezlynx PMS, Channel Manager and CRS (Central Reservation Systems), B2 Hotels have full visibility of the group’s performance from one log-in. Being a cloud PMS, all data is updated in real time and can be accessed from anywhere on any device – proving useful for owner, Mr Chawla, when travelling between properties.

Guestline’s Country manager, Matthew Emptage said, “Guestline has been deploying Rezlynx PMS into two B2 Hotels per week, and after implementing the first couple of pilot sites, the owner could immediately see a return on investment. This proves how easy and intuitive our software is to use.

Moving a group of 38 properties to a new software provider would make even the most experienced IT director nervous, but each site has gone live without a hitch. The team at B2 have embraced the change, and are now reaping the rewards. I look forward to working very closely with B2 Hotels and sharing in their success.”

Here's what our clients have to say...

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The Dean Court Hotel BW Premier Collection, York

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Annebrook House Hotel, Mullingar, Ireland

The hotel, which has 111 rooms, suites and apartments required a revamped reservations and a direct booking strategy to eliminate manual uploading of rates, reduce cancellations and to yield live rates. Read more

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