Thailand’s B2 Hotel

Date
27 July, 2018
Author
Guestline

B2 Hotels, one of the biggest hotel chains in Thailand, are enjoying a significant boost in occupancy following installation of Guestline’s award winning property management, central reservation and distribution solutions to power the day-to-day management of each property.

The boutique hotel chain are deploying Guestline’s solutions (along with a number of third party integrations) in their 38-strong portfolio located in Bangkok, Chiang Mai, Chiang Rai and Pattaya.

“Working with Guestline has been fantastic. Their training team has ensured each of our hotels are set up, trained and utilising the system in the most profitable way.

"Investing in robust hospitality software that is future proofed and scalable, has in turn boosted the value of my company. World-renowned and feature rich technology coupled with a company that shares my vision and proactively helps me grow and expand the group, means that I can concentrate on other areas of the business.

"I put my trust into Guestline that they could deliver on a large-scale roll out and they have not disappointed. When dealing with Guestline, I am always greeted with the same level of service I have come to expect from them – a true partnership.”

Mr Niran Chawla, owner of B2 Hotels

The group researched and reviewed Guestline thoroughly before making the decision, and a company that demonstrates global capability but delivers service and support on a local level was of paramount importance.

By opting for Guestline’s flagship Rezlynx PMS, Channel Manager and CRS (Central Reservation Systems), B2 Hotels have full visibility of the group’s performance from one log-in. Being a cloud PMS, all data is updated in real time and can be accessed from anywhere on any device – proving useful for owner, Mr Chawla, when travelling between properties.

Guestline’s Country manager, Matthew Emptage said, “Guestline has been deploying Rezlynx PMS into two B2 Hotels per week, and after implementing the first couple of pilot sites, the owner could immediately see a return on investment. This proves how easy and intuitive our software is to use.

Moving a group of 38 properties to a new software provider would make even the most experienced IT director nervous, but each site has gone live without a hitch. The team at B2 have embraced the change, and are now reaping the rewards. I look forward to working very closely with B2 Hotels and sharing in their success.”

But don't just take our word for it...

Take a look through our success stories to discover how we have helped some of the world's leading hospitality brands improve the guest experience, streamline operations and maximise revenue.

Best Western Hotel Lamm, Germany

"Faster processes give us more time for our guests and the improved reports provide us with better data and insights for our revenue management." Read more about how this hotel transformed operations. Read more

Shannon Springs Hotel, Ireland

Thanks to live availability, the four-star Shannon Springs Hotel never misses an opportunity to sell a room. Their own website and OTA’s all receive live availability and best prices which in turn has allowed the hotel to grow its ARR by €14. Read more

Portmeirion Village, Wales

"We can thank our outdated till systems for the introduction to Guestline...Not only do we have the same offering that we had before but Guestline brought more to the table and their customer service is second to none." Read more here. Read more

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