Tailored Solutions for Every Hotel Challenge

Guestline's suite of solutions doesn't just meet the diverse needs of hotels, it enhances their capabilities, contributing to increased revenue, improved operational efficiency - and, most importantly, increased guest satisfaction. 

The Tawny, a unique luxury hotel in rural Staffordshire, was looking for a multi-functional cloud solution to enhance the guest experience and streamline operations. With its diverse accommodation and stunning surroundings, The Tawny needed a robust system to manage bookings, streamline payments and deliver exceptional service to guests and staff alike. 

Benefits 

1. Smooth Migration: The transition to Guestline's solutions was smooth, with deposits balancing on the first try and minimal disruption to daily operations. 

1. Increased direct bookings: DBM facilitated a 75% increase in direct bookings, enabling the hotel to break away from OTAs and maximise revenue. 

1. Improved revenue management: The easy-to-use rate management system resulted in a 15% increase in ARR and revenue-generating package sales. 

1. Efficient check-in process: Online check-in with GuestStay reduced queues and allowed staff to focus on personalised guest interactions. 

1. Streamlined payment process: GuestPay provided secure online payments, eliminating paper processes and chargeback risks. 

1. Seamless restaurant bookings: Integration with ResDiary simplified restaurant reservations for guests and staff. 

1. Efficiency and time savings: Fully integrated and automated systems saved time and improved operational efficiency, allowing staff to focus on guest satisfaction. 

1. User-friendly interface: The intuitive system design made it easy for staff, including new hires, to quickly adapt and use the platform. 

Read the full case study here 

The Cuillin Hills Hotel, located on the stunning Isle of Skye, was facing challenges with its payment and reconciliation process. Seeking to improve the guest experience and operational efficiency, the hotel turned to Guestline's GuestPay to simplify and streamline its financial processes. 

Benefits 

1. Improved Guest Experience: Guests at Cuillin Hills can now check and settle bills pre-departure using their phones, transforming the checkout experience. This has eliminated lengthy queues at reception, allowing for advanced query resolution. 

1. Finance and Front Office Efficiencies: Payment processing, chargeback mitigation, and reconciliation have been streamlined, providing the front office and finance teams with more time for value-added tasks. 

1. Simplified Payment Reconciliation: Daily reports and a single consolidated statement through the payment portal have simplified payment reconciliation. The hotel also recovered approximately £3700 in one month due to internal administrative mistakes with bookings. 

1. Dramatic Reduction in Chargebacks: Since the installation of GuestPay, Cuillin Hills Hotel has witnessed a remarkable 100% reduction in successful chargebacks, leading to significant time and cost savings. 

1. Improved Cashflow: Daily settlements have replaced the previous twice-weekly schedule, resulting in welcomed improvements to cash flow for the hotel. 

Read the full case study here 

Point A Hotels, a forward-thinking hotel chain, embarked on a journey to revolutionise the guest experience by deploying Guestline's GuestStay Kiosks. These have not only transformed the check-in and check-out process but have also increased operational efficiency and guest satisfaction at the hotels. 

Point A Hotels chose GuestStay Kiosks for its revolutionary approach to check-in and check-out processes, with the aim of improving the guest experience from the moment they check in to when they depart the property. 

Benefits 

1. Positive impact on guest experience: Guests quickly embraced the kiosk during a soft trial period, highlighting the quick and easy check-in process. Positive feedback and the absence of negative comments demonstrated its success. 

1. Improved data accuracy: The kiosk, along with pre-registration features, significantly improved data accuracy. In just 90 days, the hotels captured 3,000 personal emails, helping to reduce reliance on OTAs. 

1. Streamlined operations: The kiosk changed the role of the front desk team, allowing them to focus on welcoming guests rather than administrative tasks. This shift was in line with the hotel's motto of "hosting with heart". 

1. Improved staff productivity: With the kiosk handling check-in and check-out tasks, the reception teams' time was freed up, improving productivity and reducing the need for additional staff at peak times. 

1. Cost savings: While short-term cost savings are being achieved, the long-term strategy is to target direct and repeat customers with personalised offers, balance the channel mix and reduce OTA commissions. 

1. Real-time updates and data accuracy: The integration of GuestStay Kiosk with other modules in the Guestline platform provided real-time, accurate guest information beyond OTA emails, supporting marketing strategies and business decisions. 

Read the full case study here 
 

These are not just success stories; they are a celebration of how Guestline turns challenges into triumphs for hotels in the hospitality landscape.