- 14th August 2019
Less steps to success at Best Western Southgate Motel with a 20% boost in rates and bookings with Guestline
Operations at the Best Western Southgate Motel, a family owned four-star property located in Mount Gambier, Australia, have been transformed since upgrading to Guestline’s PMS and distribution solutions.
The 52 bedroomed motel was growing increasingly frustrated with their old PMS that had limited functionality, various software issues and lacked support. The motel therefore implemented Guestline’s systems that are cloud-based, mobile and accessible anywhere 24/7.
David Pratt, Director, at Southgate Motel, talks about the instant success achieved with Guestline’s Rezlynx PMS:
“Since installation, Guestline has improved operations at the motel, from time-saving and automated tasks and reporting, to results driven rate management and a strong, reliable support team. In turn, our customer service journey and guest experience has improved immensely with tasks and step by step efficiencies upon check-in through to departure.
Rate management is quick and easy, with instant success, allowing us the opportunity to grow our rates and bookings by 20% YTD. All our interactions with Guestline and their staff have been smooth, seamless and extremely helpful.”
Functionality previously had been limited with many steps (and screens!) needed to complete tasks, particularly at check-in, the management of group bookings, uploading of rates and the range of reports. Now, setting rates is a lot easier to manage and third-party rates can now be set in under 30 seconds. With less steps to success, Guestline Rezlynx PMS is more efficient, easier to operate and staff are doing much less admin in less time, allowing them to spend more time in front of guests, which ultimately improves the overall guest journey and experience. Plus, automated processes offer staff more opportunities to cross sell and maximise revenues.
Backed up by efficient support, Guestline have eliminated staff frustrations regarding a lack of communication and outstanding issues with instant response, feedback and 100% return time from the local team.
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