- 21st May 2019
Guestline are proud to have installed their property management, distribution and booking software in a truly stunning ‘property with personality’ – The Courthouse Hotel (part of the Flat Cap Hotels Group) one of the most iconic buildings in the centre of Knutsford, Cheshire.
The hotel is steeped in character and history – each room displaying visual reminders of the past gone by. The old Crown Court is now home to the Barristers Restaurant (with a witness box and the judge’s chambers) and The Court Room is a magnificent wedding and events space (featuring a trapdoor to the secret passageway that leads to the cells and the police station!), both having been designed to emulate the building’s history and grandeur style.
In the short time Guestline’s systems have been installed, the staff at the Courthouse are already noticing improvements and efficiencies with order taking in the restaurant and bar, receiving and allocating room bookings and centralising resources with their sister properties – all of which are helping them serve their guests more efficiently and enhancing the already enjoyable guest experience. The hotel has ambitious and exciting plans to grow the number of bedrooms by another 30 which will not only add to its appeal but will deliver a welcome revenue boost.
David Barton, Business Development Director for Guestline added, ‘The staff across the hotel group are really welcoming and have adapted to the new systems in an instance.
The whole hotel has undertaken a classic, sympathetic makeover, stylishly refurbished in keeping with the magnificent architecture befitting the iconic building, with many original features being maintained.
The restaurant even pays homage to its legal past with its courses labelled ‘opening statement’, ‘main evidence’ and ‘closing argument’ on the menu!’
The hotel is part of the Flat Cap Hotels, the Cheshire based family run group of independent hotels, which required a system across their three properties that would help them centralise processes, seamlessly distribute their inventory and smarten up their operations on-site. Guestline were chosen and our Rezlynx PMS, EPoS, Channel Manager and Online booking Manager were duly installed to good effect after a sleek implementation.
The other two properties in Flat Cap Hotels include the Vicarage, a 17th Century Grade II listed country pub, restaurant and hotel in the heart of Cheshire and the Bridge in Prestbury, a grade II listed country pub, 23 bedroomed hotel and restaurant.
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