- 3rd September 2019
Portmeirion Village enjoys new lease of life with Guestline's systems
Portmeirion Village had one simple requirement… to upgrade their old till systems. The hotel had the choice of investing in a costly upgrade to their existing tills OR take the opportunity to modernise their technology and open conversations around changing their PMS and build a unified till system. The resort, that consists of Hotel Portmeirion, Castell Deudraeth Hotel, plus 13 stylish self-catering cottages in the surrounding Welsh village, opted for the latter and are now winning with Guestline!
Whilst happy with their existing PMS in-situ, the team were experiencing frustrations around the technical support side with many outstanding issues and long timeframes for resolutions which resulted in product downtimes and excessive time wasting. They needed a PMS that spoke their language and understood the impact this lost time was having on the overall business.
Sara Hughes, Revenue Manager at Portmeirion Hotel, talks about introducing Guestline to the property and eliminating support headaches:
“We were in a position whereby we needed to invest in and upgrade our tills systems and given the frustrations we were experiencing with our existing PMS customer service and technical support we took the opportunity to open conversations with Guestline. We can thank our outdated till systems for the introduction! Not only do we have the same offering that we had with our previous PMS but Guestline brought more to the table and their customer service is second to none. Guestline get it, they know what we want, and they deliver.”
Through the training and support now offered with Guestline the team make full use of all the functionality to ensure they are maximising the performance of the system and call the Guestline product specialists if they want a more in-depth overview on a specific area.
In addition, Guestline introduced Hotel Portmeirion to GuestRevu to automate communications with guests. Improved communication now means pre and post stay tailored and branded emails are sent to guests, welcoming them, provides practical information on the check-in process, offers opportunities to upsell, encourages guest feedback, online reviews and provides a platform for the hotel to share book direct incentives, helping to improve the hotel’s online reputation and drive repeat direct bookings.
To read the full case study, please click here or for more information, please contact the team on firstname.lastname@example.org
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