Peach Pubs Case Study | Guestline
Most feature-rich hotel tech platform | Guestline
Skip to primary naivgation Skip to content
  • Hotels
  • Platform
  • Company
  • Resources
  • Careers
  • #FillTheGapWithTech
Contact Us Support
  • EN
    • NL
    • DE
    • TH
Contact Us Support
  • No.1 choice for:
  • Independent Hotels
  • Hotel Groups
  • Best Western
  • Others
    • Pub Companies
    • Serviced Apartments
    • Management Companies
  • The complete guest journey
  • Operations
    • Overview
    • Property Management System
    • EPoS
    • C&B
    • Central Reservations
    • Insights
  • GuestPay Payments
    • GuestPay
    • PayLink
    • Alternative payment methods
  • GuestStay Experience
  • Distribution
    • Overview
    • Channel Manager
    • Direct Booking Manager
    • Google free booking links
  • Integrated Solutions
    • Our Partners
    • Become a Guestline PMS Integration Partner
  • Hotelier’s Coronavirus Hub
  • Contact-free Hotel Experience
  • GuestPay – Simplified Payments
  • GuestStay – Digital Registration
  • Re-opening and PMS Checklists
  • Free Webinars
  • Helpful Blogs
  • Guestline’s Position
  • Making great solutions even better
  • Our Integration Partners
  • Become Guestline PMS Integration Partner
  • Everything you need to know
  • Cloud since 2008
  • More than technology
    • With you every step of the way
    • Training and implementation
    • Support
  • Our people
  • Security and Compliance
  • Careers
  • Global
    • Global Offices
    • APAC Hub
    • Ireland Hub
  • Ophelia – Reseller
  • What have we been up to?
  • Blog & News
  • Events & Webinars
  • Case studies
  • Videos
  • Press and Media
  • COVID-19 Hub
    • Hotelier’s Coronavirus Hub
    • Contact-free Hotel Experience
    • Simplified Payments
    • Digital Registration
    • Reopening & PMS Checklists
    • Free Webinars
    • Helpful Blogs

Peach Pubs

Author
Hamish Stoddart - Operations Director and Owner - Peach Pubs

Share

Peach Pubs

Peach Pubs is a collection of award-winning pubs, mainly in market towns in the heart of England that serve good quality food and drink in relaxed, welcoming surroundings. Four of their pubs provide accommodation with a total of 60 rooms:

Rose & Crown - Warwick
The Fleece - Witney
The Embankment - Bedford
The Richard Onslow - Cranleigh

Challenges:

The group were predominantly a food and drink led operation. When they developed accommodation at their pubs, they wanted to implement a system to manage all bookings and centralise operations so they could co-ordinate room sales from one location.

They wanted to ensure that the food and beverage managers on site remained focussed on F&B sales and didn’t get too distracted with accommodation operations.

The group felt it was essential to have an online booking system to handle the rise in online reservations.

Solutions:

Guestline installed a fully integrated solution incorporating:

  • Rezlynx PMS
  • PCI Manager
  • Channel Manager

Benefits:

Centralisation:

All room reservations are handled centrally by one team saving time and resources at each individual site. In addition to the central reservation team, the pubs can still take enquiries and bookings which are updated on the system in real time to avoid any over bookings or inaccurate availability.

Channel bookings:

The team can manage and flex bookings coming in from specific channels. The system provides thorough reporting so the team can understand where the bookings are coming from and focus their efforts accordingly, closing out specific channels if necessary. They aim to convert all bookings from online travel agents (OTAs) into direct bookings when they re-book to reduce OTA commissions.

Increased room rates:

By analysing booking channels, availability and occupancy levels, they can manage rates and drive margins to ensure they’re achieving maximum occupancy at the most profitable rate.

Occupancy boosted:

Peach Pubs now run at 80% occupancy which is an increase of 20% since installing Guestline’s Rezlynx to manage operations.

PCI compliant:

Guestline’s PCI manager helps eliminate credit card fraud. Since installation, the group haven’t experienced any fraud and they can now take advanced bookings and room hold guarantees safely and securely.

Helpful support team:

Whenever Peach have questions or need further information, Guestline’s support team guide them through everything to ensure they’re up to speed and operating at maximum efficiency.

"Guestline’s systems help us manage and drive room bookings and allows us to concentrate on our core food and beverage business. When set up effectively, rates are easy to manage and flex to drive profitability. The Channel Manager has widened our exposure through multiple online agents and it’s easy to learn how to manage channels and perform like a hotelier as opposed to operating like just a pub."

Can't see the form? Get in touch with a Guestliner

  • Hotels
  • Platform
  • Company
  • Services
  • Resources
  • Press and Media
  • Careers
  • Go Direct

Head office:+44 (0) 1743 282300

Support: +44 (0) 1743 282700

Company No. 2661520 © Guestline 2023. All Rights Reserved.
  • Privacy and Cookies Policy
  • Terms of Use
  • Sitemap EN
Close
    • Message us
    • Call us

    Fill out the below form with your query and a Guestliner will be in touch with you soon!

    England, Scotland & Wales

    Freephone: 0800 413557
    Sales: +44 1743 282300
    Sales for clients: +44 1743 282304
    Support: +44 1743 282700

    Ireland & Northern Ireland

    Support: +353 1 691 7484
    Office: +353 1 574 7631
    Sales: +353 87 28 8987 6

    Germany, Austria & Switzerland

    DACH Sales: +49 89 541980360
    DACH Office / Support: +49 89 380 388 40

    Switzerland Sales: +41 41 5620 542
    Switzerland Support: +41 41 5620 504

    Belgium, the Netherlands & Luxembourg

    Sales: +31 40 798 7204
    Support: +31 40 798 7256

    Asia-Pacific

    Office APAC: +66 (0)22079 222

    Support Thailand:
    +66 (0)284 49140
    Support Rest of Asia:
    +63 (0)223 12526
    Support Australia:
    +61 (0) 2720 84478

  • Close

    Make a Support Enquiry

    • Don't forget, answers to many frequently asked support queries can be found on our Support Portal

    • This field is for validation purposes and should be left unchanged.
  • We use cookies to give you the best experience possible. Click 'Accept' to Continue exploring. If you wish to opt-out then you can click the 'Reject' button. Read More Accept Reject
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT