Fitzsimons Hotel: Enhancing Guest Experience with Guestline
Robust functionality and accessible support are key factors in technology selection.
There can't be many hotels better located for enjoying all that Dublin has to offer than the Fitzsimons Hotel in Temple Bar.
A stay at this 22-bedroom property, with its own bars, nightly live music, and a nightclub, will allow you to enjoy the very best in Dublin's nightlife.
For those seeking more daytime-related activities, the hotel is also ideally located to explore many of the city's key attractions, with favourites such as the Jameson Distillery and Grafton Street all within walking distance.
Guestline meets key selection criteria
Given the scope of the hotel's offerings and with multiple revenue centres to manage, the team at the Fitzsimons Hotel were growing frustrated with their incumbent PMS system.
It was proving increasingly unreliable, and getting speedy resolution from the support team when errors occurred was challenging. Even basic functionality such as managing check-in and check-out, and processing payments, proved cumbersome and problematic.
The team knew it was time to explore alternatives. They started their search for a reliable and user-friendly PMS solution that fully supported their operation and brought efficiencies to both management of the business and the guest experience.
High on the property's list of 'must haves' when researching new solutions, was a seamless and robust approach to reservation management, a secure payment gateway, and traceable accounting records allowing for speedy reconciliation of payments.
The property was also keen to offer online check-in and check-out, thereby enhancing the guest experience and easing pressure on reception.
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Comprehensive tech stack transforms operations
Following extensive product research, and impressed by product reviews and the functionality offered, the Fitzsimons Hotel selected the Guestline Solution as their chosen platform.
As well as the Guestline PMS, the hotel has revamped their tech stack to bring efficiencies to all areas of the business, with the inclusion of the Guestline Direct Booking Manager, allowing for a quick, smart, and intuitive online booking process; the Guestline Channel Manager, meaning rates and availability can be managed in real-time from a single location.
GuestStay, allowing guests a contact-free check-in and check-out process; and GuestPay, designed to streamline the whole payment and reconciliation process. The suite of products has transformed the hotel's operations.
Positive start to the partnership
Despite being in the early stages of the partnership, the Fitzsimons Hotel team has been delighted with the benefits the Guestline suite has brought to the operation. 'Our experience with Guestline has been nothing short of positive so far,' says Krisztina Hegedus, General Manager.
'Having an onsite trainer post installation to get us comfortable using the system helped enormously, meaning the team is confident using all the functionality offered. We have a very responsive and supportive line of communication with Guestline.
We are delighted with our selection and look forward to the benefits not only to our internal processes but also to the guest experience.'
For Guestline, the addition of the Fitzsimons Hotel further extends its penetration into the Irish market, cementing its position as the platform of choice for many Irish hoteliers.
'We are delighted to add the Fitzsimons Hotel to our portfolio of great hotels in Ireland,' says Clio O'Gara, Country Manager, Ireland, Guestline. 'It's a busy, thriving, city-centre property that prides itself on offering wonderful customer service.'
"Our experience with Guestline has been nothing short of positive."
"We have a very responsive and supportive line of communication with the Guestline team."
"We look forward to the benefits not only to our internal processes, but also to the guest experience."
- Guestline Marketing Team