- 27th August 2019
With a requirement to enhance the guest experience, the hotel undertook a move from their previous PMS provider Opera to Guestline Rezlynx PMS in a bid to introduce efficiencies, transform operations and eliminate tedious admin work- to win more GuestTime
Part of the Great National Group, The Claregalway Hotel is one of Galway’s top independent hotels offering multi award-winning accommodation that provides the perfect stay while travelling in the West of Ireland.
Whilst their previous C&B offering was very complicated with multiple steps required to make a reservation, the hotel needed to free up staff to spend more time focusing on the guest. With a revised and intuitive system in place, the entire process from reservation to check-in and checkout is now seamless. And, with live data now available to the team through Rezlynx mobile, housekeeping can use the mobile application to check room status and make live updates, whilst the wedding team are benefiting from more productive meetings by inputting couple’s details remotely.
As a location famous for weddings, hen parties and family get-togethers, the team can now build their own tailored and personalised individual and group packages for guests, which assists the team greatly, allocating each group with their own package, pricing, deposits, payments (now PCI compliant) etc. set up by hotel staff and tailored to their management needs, with the platform laid out to look and operate how they like it.
Aisling O’Donoghue, Front Office Manager at Claregalway Hotel, talks about the unrivalled support they receive from Guestline:
“The support offered has been a major feature of our move to Guestline. In addition to the 24/7 support line and back-up, from the start, we always knew who to contact, from Clio (Guestline’s Country Manager), through to the Project Manager Jo and the trainers - there has been consistent continuity.
Thanks to the efficiency of Rezlynx PMS and the minimal steps involved to make a booking, check-in a guest or to process a request, this enables us to have our heads down less, typing, meaning we can engage with guests more, reduce queues and free up staff to do other duties.
Speaking the language of hoteliers is important. By personalising the dashboard, Guestline use hotel lingo over codes used by our previous system, this makes the language much simpler to understand, more user-friendly and far easier to train new people on the system – boosting staff’s confidence and efficiencies in doing their day to day jobs. It’s evident that the system was built by hoteliers for hoteliers, Guestline simply gets it and they understand the needs of this ever-changing industry.”
To read the full case study on The Claregalway Hotel, please click here
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