- 10th May, 2018
Moness Resort in Perthshire opt for Guestline's solutions to introduce self-check in and improve the customer journey
The Moness Resort that consists of 106 cottages and a 4 star hotel are the latest property to opt for Guestline’s cloud based property management system. As well as Rezlynx PMS, the team will also implement Guestline’s self check-in software, EPoS and the Channel Manager.
“Guestline are a forward thinking company that were able to provide a solution to inefficiencies we have had with previous suppliers. With a huge volume of guests arriving to check in/out of the hotel it was vital we introduce self-check in ability to improve the customer journey.
With Guestline’s property management system Rezlynx, we will be able to email guests 2 days ahead of arrival and offer the option of online check in, which will minimise the time it takes to check in and create a much smoother journey for our guests. With distribution and EPoS all integrated, our operations will become much smoother and constant developments to the Guestline platform mean we will always have the latest features and functionality”
John McKenzie – managing director of the Moness Resort
Moness Resort also wanted electronic guestcards to ensure customer data was captured and automatically posted to the PMS. Electronic guestcards will also speed up the check in process and allow the front of house team to spend more time with the guests to ensure customer satisfaction is high. Guestline’s distribution platform will allow Moness Resort to broaden their reach and convert more guests with real-time distribution of their inventory and rates to chosen OTAs and major GDSs across the globe.
A traditional warm Scottish welcome awaits you at the Moness Resort. Set in 35 acres of picturesque countryside, in the heart of stunning Highland Perthshire, Moness provides an ideal base from which to explore the surrounding area.
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