Remote access PMS
Legacy Hotels & Resorts
Case Study

Benefits:

Common platform across the group:

Legacy have now chosen Guestline as preferred PMS partner so as soon as a hotel needs a new PMS, Rezlynx PMS is installed to drive continuity and efficiencies across the group.

Cloud-hosted:

Implementation is stress free and the systems are accessible remotely.

Increased average daily room rate:

As an example in one property, the ADR increased by over £7 against budget in the first year of going live. In year two, the ADR increased by an additional £8 - a 22% increase on the original budget.

Cost-effective solution:

The systems enable the group to monitor revenue streams more closely and identify opportunities.

Increased staff productivity:

As the system is more automated and simpler to use, it has freed up time on reception so additional jobs and responsibilities can be undertaken.

Multi property functionality:

The group benefit from having complete control across their portfolio of properties from one system. Managers can easily review and manage operations across all properties from one screen and access a simple, group-wide overview of occupancy, bookings, revenue and sales. The systems are fully accessible from any site, there is no need to log into/out of separate systems.

Streamlined rate management:

All channels are in rate parity. All rates are mapped through Trust Voyager, so all bookings are entered on the 2-way system on the correct rate codes and rate plans. This has reduced manual inputting and saved time on reservations.

Live, 2-way availability:

This gives more exposure online across the channels as close outs are minimal and working from live availability. Special offers are easy to set up and run.

Intuitive systems:

The systems are easy to use and navigate. It’s simple to locate reservations, check in and out, facilitate room billing etc. New users can be trained up on the system in-house.

Support:

When a staff member needs assistance, the Guestline Support team have effectively assisted within 24 hours of any queries raised.

Increased visibility:

The Conference and Banqueting system allows the diary to be checked from any PC, which is useful if the sales team are on calls or away from the office. Information is more readily available to all team members thus increasing sales.

Improved marketing:

Pre and post stay e-mail functionality helps to communicate with our guests and build a rapport before they even arrive. It also increases complementary sales.

Best Western integration (there is one Best Western property in the portfolio):
Allows Best Western to have access to the data to track sales, remarket rooms and drive sales.

Seamless booking process:

From a guest perspective, the booking process is an improved experience. All rates and room types are visible and up selling is made easier.

Epos:

Provides useful statistics and improves stock control.

Improved staff consistency:

The group can monitor staff work and ensure procedures are being adhered to.

The Guestline systems have allowed us to become much more efficient in our operations and in utilising the data collected across our properties. The two- way interface with Best Western allows information to be shared easily across the partnership making marketing and reporting a much simpler exercise.

"The Conference and Banqueting tool has assisted us in driving more revenue growth across the properties and the Guestline systems are easy to use, allowing us to train new staff quickly and cost effectively.

The whole booking process is a much simpler and speedier process, making the customer journey more enjoyable for our guests.

Guestline is a company with great customer service and hands on support when required which is exactly what we wanted in choosing a provider."