- 13 November 2019
If you had more time, how would you make your hotel better? Many hoteliers get caught up in tedious tasks that take them away from the real focus of their business: their guests.
Technology, or the lack thereof, is a common cause of this issue. So much time gets tied up in dull or over-complicated systems – that’s a weight we want to take off your shoulders.
Guestline’s solutions are all about automating mundane tasks and improving the guest experience. We’re committed to freeing up extra time to spend with your guests – what we call giving you more GuestTime.
After speaking to our clients to find out how they want to improve their time, and how our products have helped them, it seems GuestTime is top priority.
What hoteliers want
We surveyed 252 of our clients to find out about how they’re using their time. When asked what the biggest time sink in their day to day was, 38% said guest issues and 34% named finance.
Our clients tended to have a similar idea on how they’d spend time if they had more of it: they’d be speaking to and helping their guests and improving the overall experience for them. With this extra time for their guests, our clients hoped this would improve their reputation and encourage the guests to book with them again.
That’s what GuestTime is all about. It’s our commitment to giving our clients more time with their guests, and our portfolio of products is there to help. Find out how our products have helped our clients here.
How we’ve created more GuestTime
Speaking to our clients, it was clear many had found Rezlynx property management system (PMS), gave them valuable extra time with their guests by automating mundane tasks with an easy-to-use system.
Southgate Motel director David Pratt said: “As the systems are more efficient and Rezlynx PMS is easier to operate, staff are doing less admin with reduced times to do tasks, allowing them to spend more time in front of guests.”
This feeling was echoed by The Hotel Folk Group’s chief executive officer, David Scott, who said: “Anything that helps us free up resources to allow our staff to spend time with guests is a winner in my opinion - the more of that we can do, the better - and Guestline enables us to do that by being more efficient and automated.”
Reservations are sped up
With an easy-to-use PMS, staff can process reservations much faster. Aisling O’Donoghue, front office manager at Claregalway Hotel, told us how we’ve helped to speed up reservations, check-in and check-out, and processing requests.
She said: “Thanks to the efficiency of Rezlynx PMS … this enables us to have our heads down less, typing, meaning we can engage with guests more, reduce queues and free up staff to do other duties.”
Group financial director at Loughview Leisure Group, Chris Kearney, found that his reservation team was saving up to two hours per day by using our systems to upload all bookings.
Likewise with hotel group IHMG, who are also saving 2 hours per day across the group with automated processes, according to Inge Van Laar, business process & information technology manager. Plus, with availability and reservations recorded in real-time, the risk of overbooking is eliminated. ,
More time to use behind the scenes
Aside from getting more time to spend with their guests, our systems free up time to improve hoteliers’ overall businesses.
By automating mundane tasks with easy-to-use services, our clients were able to report their hotel staff had time to spend on a range of other tasks. John Gavin, owner and director of Shannon Springs Hotel told us how Rezlynx PMS and Channel Manager had given his staff more time to work on the inventory, and different market segments, which helped to balance the overall operation of the business.
He said: “The automation of Guestline’s solutions has removed the tedious manual work by staff, freeing them up to spend time elsewhere in the business, improving procedures and systems.”
Claire Bird, rooms division manager at Breaffy House Resort, also saw her team save over one-and-a-half hours each day that would otherwise have been spent on data entry. Where once they’d manually log sales and targets on Excel spreadsheets, the PMS does this for them, making it easier to review performance against forecast and budget accordingly.
It was housekeeping that Aviator by Tag found was seeing the most benefit, where general manager Dominic Osborne said that automated reports were saving staff two hours per day on average.
Improving efficiency means more time to spend on the things that matter: improving operations, analysing sales and targets, and, of course, spending more time looking after your guests.
Giving you more GuestTime is what we’re here to help with. Take a look at our products and contact us to see how we can save you more time and free you up for the aspects of your hotel business that matter most.
Here's what our clients have to say...
Take a look through our success stories to discover how we have helped some of the world's leading hospitality brands improve the guest experience, streamline operations and maximise revenue.
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