Guestline’s GuestPay team storm home with a win for their innovative payment solution in the Boutique Hotelier Awards
GuestPay is recognised for delivering ‘cost savings and time savings to help operators adapt to changing consumer demands’
GuestPay, the innovative and secure payments solution for the hospitality industry, triumphed in the first ever Boutique Hotelier Awards, organised to recognise the most innovative new products, reward the best hotels in the country, and mark the achievements of excellent staff and employers in the sector.
New contactless payment landscape
Andrew Williams, Guestline’s Product Strategy Director commented, ‘We’re delighted to have won the award for GuestPay – it’s 18 months in the making and a real team effort across the company so a superb accolade for the team and recognition of all their hard work.
GuestPay was developed to meet the needs of the new contactless payment landscape and today’s guest expectations, as well as delivering better value and profitability for hoteliers. Hoteliers tell us that it improves and automates their processes, saving them time and resources, which are better spent with the guest. It offers a significant step-change in the management and fulfilment of guest payments and we launched it at a time when contactless solutions were becoming critical to recovery and operations.
The Award ceremony was a wonderful way of celebrating the achievements and rewarding everyone’s efforts from the past year!’
Cost savings and time savings
Zoe Monk, Senior Editor at Boutique Hotelier commented, ‘This distinction recognises suppliers that have developed new solutions to improve processes for operators and drive bookings. Guestline has gone above and beyond to support its customers over the last 18 months, under the most challenging circumstances. Its technology provided cost savings and time savings to help operators adapt to changing consumer demands, making services much more efficient and seamless.’
The 2021 BH Awards saw 12 accolades presented to operators and suppliers as the creativity and resilience of the industry was celebrated at the Chelsea Harbour Hotel.
The award-winning solution is a simpler, quicker and more secure payment system for hoteliers that combines the operational and payment systems (payment gateway, merchant acquiring services and chip&pin terminals) into one centralised hub, ensuring a seamless and swift flow between the booking stage and payment into the hotel’s bank. Another major benefit is in securing revenue for hoteliers by enabling guests to settle their invoice or deposit payment pre-stay.
We're proud of what we've achieved with GuestPay but it's what our clients think about the solution and how it benefits them that really matters. Here's what a couple of satisfied GuestPay customers had to say:
John Wallace, Churchill Hotel - ‘Since implementing GuestPay, I have saved a significant amount of money for our hotel as well as valuable time. Cashing up is now easier than ever and I’m not losing time trying to balance up. The onboarding team made it really easy for us and having just one portal is brilliant. Guestline support have always been helpful, and now they can look after any payment queries I have too.’
Girish Grover, AG Hotels Group - ‘Managing guest arrivals and payments online pays real dividends in terms of boosting efficiency across your operation. In a similar vein to GuestStay online check-in / out, the GuestPay solution offers guests the option to pay their pre-stay deposit or full invoice via a secure online PayLink. Frictionless and efficient, allowing you and your team more time to focus on the guest and future plans.’
"GuestPay has helped operators adapt to changing consumer demands"
"GuestPay improves and automates hotelier's processes, saving them time and resources"
"Guestline has gone above and beyond to support its customers over the last 18 months"
- Kate Fuller, Marketing Manager, Guestline
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