- 24th September 2019
- James Partridge -General Manager, Residential
Guestline's bespoke offering set to enhance operations at Hyde Park Residence boosting its luxury Mayfair guests' experience.
Hyde Park Residence, a suite of 54 long-stay luxury serviced apartments among the most desirable addresses in the world, Mayfair, has partnered with Guestline to review operations and to drive efficiencies to suit their bespoke property requirements. Combining the luxury and service of a 5-star hotel with the comfort and privacy of a self-contained apartment, Hyde Park Residence welcomes Guestline’s expertise to restructure operational processes and enhance the guest experience at their properties.
With a 3-month minimum stay required at Hyde Park Residence apartments, the brand was challenged with requiring unique invoicing procedures (billing in advance), the need to apply varying VAT levels depending on length of stays and wanted an integrated C&B module that allows the team to post revenue onto the system and bill the guest accordingly, all whilst being fully GDPR compliant. Whilst standard hospitality systems aren’t equipped to provide all of the above, Guestline’s award-winning Rezlynx PMS, together with CIM (a central invoicing model bespoke for the apartment sector) presented a unique system that perfectly satisfied Hyde Park Residence’s requirements.
James Partridge -General Manager, Residential, says: “At Hyde Park Residence, our apartments are very special, and we needed to improve our processes and efficiencies to ensure that we can continue to offer this superior and unique experience. Financially and operationally, our systems differ to that of hotels, therefore we needed to partner with a PMS provider that had extensive experience in this sector and who understands our market. Guestline’s ability to create a bespoke system offered us the freedom to work together with them to tailor the best solution for our portfolio’s needs.
The sheer professionalism of the Guestline team was unrivalled, they worked closely with our team, from tech, finance, operations and incorporated all stakeholders, to devise a fully joined up approach, they were engaging, personable (no faceless call centre) and ensured the transition was smooth. From our initial workshop with the team, they gave clarity on the system, we took on board their suggested changes and we defined a system that we know is going to vastly improve how we do business.”
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