The new integration with GuestJoy will help hotels deliver a contactless guest experience, manage feedback and drive incremental revenue.
In a highly competitive and challenging landscape, it’s key for hoteliers to deliver an enhanced and digitalised guest experience whilst also achieving ROI.
This can be achieved by engaging with the guests, personalising campaigns, and acquiring guest insight and feedback – all of which will help boost upsell revenue and automate the end-to-end communication lifecycle of the guest journey.
Here’s how the integration between Guestline and GuestJoy works:
The two-way integration with GuestJoy delivers a contactless guest experience by using reservation data and email addresses to communicate with guests at different stages of the customer journey (pre, during and post-stay) to achieve specific goals.
There are 3 principal modules - online check-in, upsells/revenue collection and feedback – all of which can be managed with scheduled emails that are highly formatted and personalised with the hotel’s imagery and branding, presenting a consistent look and feel to all communications.
Annika Ylem, Co-founder of GuestJoy added, ‘GuestJoy breaks down silos of having multiple products and covers the entire guest journey in one. It is the simplest tool to manage the entire guest journey. With the check-in feature, guests can sign the form whether they're using their smartphone or computer and upload their documents safely.
It offers a contactless guest experience from the moment the reservation is confirmed and personalized upsell offers can be sent to every guest prior to arrival increase the revenue per guest. Hotels will go more digital and GuestJoy is a great way to digitalise the guest experience.’
All emails are targeted so the correct message hits the right type of guest at the right time.
The pre-stay comms deliver booking confirmations, upsells, hotel information and check-in options, scheduled for specific times in the lead up to arrival. Further information and upsell offers can be sent to guests during their stay. Post-stay, hotels can gain valuable feedback from guests and boost quality reviews on TripAdvisor.