A simpler, quicker and more secure payment system for hoteliers
In a move likely to shake up the payments landscape in the hospitality industry, Guestline today announced the official launch of GuestPay, a simpler payment solution
Renowned for being pioneers in bringing innovative solutions that combat daily pain points for hoteliers to market, Guestline have once again broken the mould with a product offering that bolsters hoteliers into the driving seat when it comes to payments.
The current payment processes in hotels is fragmented, reconciliation is gruelling and the lack of visibility of payments is a problem. Having multiple points of contact for payments proves difficult and, in a world, where cashflow is vital, settlement terms are just not good enough (why should hotels have to wait up to 5 working days for a payment to reach their bank?). Its time to change the game.
A single, dedicated omni-channel provider who simplifies the process, negotiates better rates on your behalf and gives you faster access to your funds. GuestPay is here. Hoteliers can find out more by attending the ‘Guest Payments Simplified’ webinar on 1st October by registering here.
One payment system, one provider
Guestline has partnered with Trust Payments to provide GuestPay, a single payment solution, that combines the operational and payment systems (payment gateway, merchant acquiring services and chip&pin terminals) into one centralised hub, ensuring a seamless and swift flow between the booking stage and payment into the hotel’s bank. Another major benefit is in securing revenue for hoteliers by enabling guests to settle their invoice or deposit payment pre-stay.
Andrew Williams, Product Strategy Director at Guestline, explains;
“It's no big secret, payment processes within the hospitality industry leave a lot to be desired. For too long, we have settled with work arounds, it is now time to say goodbye to complicated and long-winded payment systems that lack visibility and have steep costs.
Because the properties deal with multiple vendors, they struggle to reconcile payments and quite often don’t have a single view (and audit trail) of card spend for a guest as the details reside in multiple applications. With GuestPay, hoteliers will only deal with one, dedicated omni-channel provider that simplifies the process and gives them faster access to their funds. This also reduces the risk of fraudulent activity, chargebacks and human error which can occur from working with multiple providers.
Through the power of numbers, we have negotiated competitive rates for all 2500+ hotels powered by Guestline so it will save hoteliers money and streamline processes…which ultimately will give them more time to spend with guests.”
This industry first is a milestone for hoteliers and has been welcomed with open arms by Guestline’s customer base and is now readily available.
John Wallace, General Manager at The Churchill Hotel in York, an early adopter of GuestPay, added:
‘Since implementing GuestPay, I have saved a significant amount of money for our hotel as well as valuable time. Cashing up is now easier than ever and I’m not losing time trying to balance up. The onboarding team made it really easy for us and having just one portal is brilliant. Guestline support have always been helpful, and now they can look after any payment queries I have too.’
Sarah Abernethy, Director of Account Management at Trust Payments commented:
‘GuestPay will reduce hidden costs being passed on by multiple providers and improve cash flow. By merging all the applications and services and having one dedicated provider, hoteliers will be able to take back control and reap the benefits. Hoteliers will also gain more visibility over the booking-to-payment flow, as guest payment data will all be stored and accessible in the same secure portal.
We are delighted to be a part of this revolutionary product; it is an extremely exciting time for the industry.’
For more information, or to request a proposal of GuestPay for your hotel click here.
Webinar - Guest Payments Simplified
Attend our webinar on 1st October to find out more about this contact-free payment solution and hear from John Wallace, General Manager at the Churchill Hotel, who will share his experience from a hotelier’s perspective.