- 28th August 2019
Adelphi Hospitality, a selection of contemporary boutique hotels and residences in exhilarating Bangkok and Pattaya, has selected Guestline’s hotel PMS and distribution technology to centralise operations at the stunning Adelphi Grand, Adelphi Suites and Adelphi 49.
With an emphasis on future proofing the business, Adelphi Hospitality required a system with greater group functionality. The most important features were: centralised operations and an effective group rate management strategy for better distribution and yielding of rates. The systems will facilitate tighter integration across all departments with remote access, flexibility and an enhanced customer journey. It will also streamline operational efficiencies by introducing centralised functionality across all three properties. All whilst retaining the group’s reputation for reliable high standards, attentive service, sophisticated style and a calming experience.
Pradeep Ghildival, Director of Revenue Management at Adelphi Hospitality says: “We were using 3 different PMS systems across our group properties and researched multiple PMS systems before signing this new deal with Guestline. Asides from Guestline, no other PMS service could provide us with all the functionality we require; good support, ease of use and connectivity, plus many of the others looked outdated and were very slow.
However, the best part is the Guestline team, who are very responsive and always have the answers to our questions and doubts; feeling in safe hands was one of the main reasons we were sure we were partnering with the right service provider.”
In addition, with expansion and growth plans in mind, Adelphi Group needed a cloud solution that was scalable, intuitive, efficient and easy for new staff to learn. With an open API platform and various product offerings, Guestline will continue to grow and assist the group as it expands into the future.
Zen Valli, VP- Sales & Operations (APAC) for Guestline added: “Adelphi Hospitality were very clear on their requirements from the offset; it was important to futureproof their business as well as provide them the latest technology available in the PMS sector to deliver and exceed their expectations. Pradeep, Pree and the team involved are extremely knowledgeable in their respective fields and the industry, and it was a pleasure to help them through the process of migrating to Guestline and ultimately share the benefits our solutions provide to thousands of hotels around the world.”
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