- 16th October, 2018
Loughview Leisure Group, consisting of three hotels and a total of 261 beds across Belfast, has opted for Guestline’s cloud-based property management system, Rezlynx alongside their Channel Manager and Advanced Conference and Banqueting solutions.
The group that includes Ten Square Hotel, Loughshore Hotel and Chimney Corner Hotel, identified the need for a more robust and sophisticated system to better serve their guests. Limitations of their previous provider included the manual entry of bookings, which took hours and wasted valuable team time.
‘Our old system was extremely slow and was holding us back with limited functionality - we needed a more complex, quicker system that would save us time and money and enable us to operate more efficiently across our three sites. Guestline’s system fulfilled all our requirements.
Denis, Jo and Clio [from Guestline] did a brilliant job in preparing us for the new system and implementing exactly what we required to improve business processes and enhance the guest journey.
We are now saving hours per day and can analyse and forecast figures far more effectively with the range of reports available to us.’
Chris Kearney, Loughview Leisure Group Financial Director
Centralised operations within Rezlynx allows the central reservation team to handle reservations on behalf of all three hotels from one place, quickly and easily accessing availability, rates and confirming bookings. All OTA bookings, regardless of their source, now flow directly into the PMS without the need for time consuming manual data entry and allocation. This saves the reservation team up to 2 hours every day as they were previously manually uploading up to 100 bookings per day.
Enhanced guest experience was a major consideration for the team at Loughview Leisure. Check in and check out processes are now quicker on the new system which enables the hotel front desk to turnaround more guests at any one time - invaluable when they have large coach bookings arrive.
Having three hotels, reporting became a vital component for management. The accounts team can now run a range of reports in a matter of seconds - from actual and forecast reports to month end and weekend revenue reports. The night audit report is emailed to all the Executive team every morning at 5am so the team have visibility of the revenue generated from across the group from the day before.
As the systems are cloud based, they can be accessed off-site, from any device, which is proving beneficial for operational staff and for housekeeping teams who update the system on their tablets as and when they complete tasks.
Clio O’Gara, Guestline’s Country Manager for Ireland added “We are extremely passionate about providing our customers with first class implementation and training in order for them to truly reap the benefits Rezlynx has to offer. The team at Loughview Leisure were impressed with Guestline’s professional project management that fully prepared them for the job at hand. The team collectively uploaded thousands of live bookings successfully and the data was migrated with minimal disruption. All team members embraced the training and were left feeling confident and fully supported by the Guestline team.”
Loughview Leisure consists of the following hotels: Ten Square Hotel - 131 luxury bedrooms in the heart of Belfast that combines boutique-style accommodation and state of the art conference and banqueting facilities; Loughshore Hotel - 68 luxurious bedrooms, all of a stylish contemporary design and Chimney Corner Hotel - 62 recently refurbishment rooms in Greater Belfast, offering excellent facilities and comfortable rooms at a price that's right for seasoned travellers and tourists.
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