- 7th February 2019
Driven by consumer demand, the need for improved efficiency and an improved guest experience has resulted in a move towards automation.
As such, Guestline, in partnership with FutureSens have developed an integrated self-service solution to automate and enhance the check-in process at hotels.
Favoured by hotels such as the Green Isle in Dublin, Randles Hotel in Killarney and the Pier in Limerick, these self-service kiosks and screens allow guests to check themselves in or out, pay their room charges, collect their key card and maybe even choose their own room. The guest-friendly screens are fully integrated with Guestline’s Rezlynx PMS to provide a seamless and uniformed service so all the information presented to the guest and recorded back into the system is automatically updated and consolidated.
2019 is the year to welcome your guests to a new style of hotel check-in which is re-defining the standards of the guest experience, as well as increasing front office staff efficiency, extending check-in hours and decreasing recruitment costs. Meeting the digital demands of the guest is key, but fear not, the future of the digital self-service doesn’t compromise the human aspect of meeting and greeting guests, it simply removes the ‘clerical’ role of front office staff, leaving them more time to improve the guest experience overall. While most hotels do provide online booking facilities, the same convenience and flexibility is now available to facilitate the check-in process alongside added benefits to both the hotelier and guest.
From 24/7 upselling of products across the hotel’s services, to an ‘always open’ check-in / check-out facility and seamless secure payments, Kenny McLean, Operations Director at FutureSens says that such automation relieves the hotel of many now ‘unnecessary’ costs and headaches: “In partnership with Guestline and specifically their Rezlynx PMS we have reduced customers front desk operations costs by up to 40%. Automation of many traditional reception tasks such as check-in, products and services upsell, key-cutting and payments are now available 24/7 and they never call in sick!”
Recruiting and retaining concierge and front office staff is very much a timely and expensive exercise for hotel management, not to mention current labour costs. Saving money on staffing and training, reducing costs associated with manual errors and other factors is a key selling point when deciding whether to automate the check-in process or not.
Clio O’Gara, Country Manager for Guestline in Ireland, is reassuring that the guest’s expectations of a warm Irish Céad míle fáilte is still satisfied: “With automation and self-service here to stay, we at Guestline and FutureSens are now helping to ensure all our customers are able to get an insight into these new benefits, both financially and from a guest experience points of view. With a FutureSens check-in kiosk you can deploy your existing front desk staff to deliver the world famous 'Irish warm welcome' safe in the knowledge that the self-service kiosks will handle the repetitive tasks which currently distract staff from fully engaging with guests.”
IP Singh, General Manager at the Atrium Hotel in Heathrow Airport, which provides guests with this automated check-in facility, says a lack of consistency in the guest experience is forcing hotel owners to look at other solutions: “We are opening the UK’s first fully automated check-in system offering services such as payment and door card issue, products and services upsell and spend pre-authorisation. We, the management team at The Atrium, are confident that we can offer the best possible value for money guest experience using self-service, whilst also optimising revenue and investor return.”
Guestline, in partnership with FutureSens, will be exhibiting this new integrated self-service solution offering at Catex (RDS Dublin, 26th – 28th February) and at IHF Showtel (Gleneagle Hotel Killarney, 4th & 5th March).
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