Four resorts, two hotels, a holiday camp and a college in celebrated locations across Malaysia and the United Kingdom, make ēRYAbySURIA one of the fastest growing hospitality companies in Malaysia. From luxury properties, upscale hotels, to highly recognised college, our brand is the highest performing and most diverse in the industry.
The hotels in the group [with Guestline software] include:
- Johor Bahru, Johor, Malaysia
- Merang Kamp, Malaysia
- Cherating, Malaysia
- Hot Spring Bentong, Malaysia
- Previously they had a locally installed PMS system which had limited functionality and wasn’t cloud-based.
- The group needed to upgrade and didn’t want to incur the cost of a new server.
- Their channel manager wasn’t integrated so they had to manually update the systems.
- Lack of development - their old system was rarely innovated or updated and when there was an upgrade, the group incurred a cost.
- The group also own a hotel in London that was running Guestline – staff were enjoying the operational benefits and as it was a cost effective and multi-functional solution, the group decided to install the same system in their Malaysian properties.
Solutions installed –
Rezlynx PMS, EPOS, Channel Manager
Why did you choose Guestline?
“The whole experience of migrating to Guestline has been seamless and operationally beneficial. The automated processes and integrated systems are helping us become smarter and more efficient as a business. Being on the cloud is a huge improvement too – it's such an agile and flexible system, we now access the system on our tablets and have reduced our hardware costs.”
Melati Khalil, Group CEO
Simple set up
The set up and migration of their new system went smoothly and seamlessly. The Guestline trainer and project manager made it look easy by giving the hotel team clear and simple notes and explanations.
The hotel find it easy to change and manage rates which are then automatically distributed to all their channels, saving the group valuable time every day.
They set up automatic rate plans to include last minute rates and advance purchase rates which was previously a manual task (that involved exporting them onto their extranet or simply staying at a fixed rate)
Seamless guest experience
Handling enquiries and processing check-ins/outs is now far simpler with easy access to the system and automated invoices and payments.
The group centralise many of the processes (like real-time rate management and core pricing strategies) across the 4 hotels from one central interface to reduce administration and resources and drive average rates and yields.
The easy-to-use interface can be accessed from any hotel, at any time, and provides the group with a comprehensive view of group availability, rate configurations and bookings.
Improved data and reporting
Operationally it's easier to retrieve data, monitor ARR, review sales and create forecast reports from the centralised dashboards. This data and reporting provides the group with essential business intelligence.
Since the systems are cloud based, the hotels receive automatic software upgrades and new releases which are delivered online so the systems are always up-to-date and regularly innovated. Additionally, the group have also cut down on their IT hardware spend and maintenance.
The maintenance and technical teams check the internal audits to see what jobs need doing and update the system accordingly so the team can keep track of outstanding duties.
The group have found Guestline’s support team to be helpful and quick to respond to any questions and queries they have.