Enhancing Philema’s Operations with Guestline’s PMS
Philema, a name synonymous with exceptional guest experiences, recently embarked on a journey to enhance their operations by reevaluating their technological infrastructure.
We had the privilege of sitting down with Philema, to delve into their motivations for change and the transformative impact of their partnership with Guestline.
We get a firsthand account of the remarkable changes Philema has undergone. So join us today as we explore how embracing innovation with Guestline has propelled Philema Hospitality toward greater heights in the realm of hospitality excellence.
Could you please share why Philema decided to change their previous PMS?
Of course. After relying on our existing PMS for over 17 years, we received news that the company was being acquired and the software would eventually be phased out.
This situation prompted us to reevaluate our entire tech stack, including our PMS, Booking Engine, and other integrated systems.
What specific criteria were you looking for when searching for a new PMS?
During our search, we were focused on finding a solution that offered seamless integrations to enhance both our sales and operational capabilities.
We wanted a PMS that could support our diverse needs and help us excel in various aspects of our business.
What led you to choose Guestline as your new PMS provider?
Guestline stood out to us for several reasons. Firstly, their cloud-based product provided a more advanced and contemporary solution compared to our previous PMS.
It was also key for us to find a system that still had some familiar user interfaces to ease the transition for our operations team. Guestline's vast array of integration possibilities, particularly with our Epos system, played a significant role in our decision-making process.
Can you highlight some of the key benefits that Guestline's solutions have brought to your operations and guest experience?
Certainly. With Guestline's PMS and integrated terminals, we streamlined our banking processes for reception and reservations, saving time and improving efficiency.
The GuestStay feature has enabled us to manage guest information more effectively. Additionally, the integration with Newbridge EPOS, one of the best POS systems on the market, has been incredibly valuable for our overall operations.
Could you share your experience with the setup process of Guestline's solutions?
Setting up the solutions, especially for our multi-group properties, did pose some challenges due to the timeline and structural complexities.
However, the on-site training provided was of high quality and very supportive. We appreciated the guidance and assistance during this phase.
How has Guestline made things easier for your team and your guests?
One of the standout advantages of Guestline's system is its cloud-based nature, allowing us to effortlessly switch between properties.
This feature has enhanced our operational agility and flexibility. Moreover, the seamless integration of our EPOS system with Guestline's PMS has been a welcome addition that has improved our overall efficiency.
Have you noticed any changes in the guest experience since implementing Guestline?
Yes, definitely.
The improved efficiency in managing guest information and reservations has positively impacted the guest experience. Our ability to provide smoother check-ins and streamline various services has led to increased guest satisfaction.
Can you elaborate on how Guestline's Direct Booking Manager has benefited your business?
The Direct Booking Manager has been instrumental in helping us drive direct bookings.
By providing us with the tools to effectively manage and optimise our direct booking channels, Guestline has contributed to boosting our revenue while maintaining a strong online presence.
How has Guestline's GuestPay solution brought value to your operations?
GuestPay has simplified our payment processes significantly.
The integrated terminals for reception and reservations have made transactions smoother and more secure, contributing to an enhanced guest experience and improved operational efficiency.
How has Guestline's support assisted you during the setup process?
Guestline's support has been excellent throughout the setup process. The responsive support team has helped us navigate challenges and ensure a smooth transition.
How has Guestline positively impacted your hospitality business?
Guestline has truly transformed our operations. The switch to a more advanced and integrated PMS has allowed us to improve efficiency, enhance guest experiences, and streamline our various processes.
The cloud-based system, along with the integration with our EPOS and other solutions, has given us the tools we need to excel in a competitive hospitality landscape.
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"Guestline's support has been excellent throughout the setup process."
"The improved efficiency in managing guest information and reservations has positively impacted the guest experience."
"Guestline has contributed to boosting our revenue while maintaining a strong online presence."
"The switch to a more advanced and integrated PMS has allowed us to improve efficiency, enhance guest experiences, and streamline our various processes."