- 5 December 2019
‘Driving TOTAL revenue at your property’ was the theme of this year’s Guestline Connect event held at the world-class Aviva Stadium in Dublin.
Driving total revenue in hotel- over 100 hoteliers and partners from across Ireland came together to Connect Dublin to listen to experts, hear informative panel discussions, view product demonstrations and network with industry colleagues- all that with an amazing pitchside view on Aviva Stadium Dublin
Compered by leading marketer, award-winning trainer and author Marc Thornton, guests were welcomed by Guestline’s Operations Director James Cannon before listening to experts including Guestline’s Chief Technical Officer Andrew Metcalfe who discussed the benefits of having an omni-platform whilst Susannah Brook, Head of Pre-sales at Guestline, took attendees on the entire end to end guest journey using the breadth of Guestline’s portfolio. Partner’s Right Revenue discussed forecasting and business analytics plus Upsell Guru harnessed the power of upselling by showcasing its revenue generating technology. Ciaran Rowe from BookAssist discussed the importance of ‘search’ by making your brand stand-out, plus pioneers in EPoS technology, CBE and self-service solution leaders FutureSens were on hand to demonstrate and inform hoteliers on their innovative technologies.
Showcasing their implementation experience and how they’ve enhanced the guest journey at their properties, were two of Ireland’s well-known hotel managers Christopher Kenny (previously at thekeycollections), and Sandra Jackson from Fitzpatrick’s Hotel during an educational Q&A answering audience questions on the topics of migration, implementation, and efficiencies since the introduction of Guestline Rezlynx PMS. Followed by an engaging panel discussion on ‘How to drive revenue from your entire property whilst keeping a keen eye on the guest experience’ with Guestline’s Andrew Metcalfe, William Barry of ResDiary, Kevin Greene of CBE and Sheila Baird, Green Isle Hotel.
Clio O’Gara, Guestline’s Country Manager for Ireland says: “Driving room revenue is absolutely a priority, but at Guestline we understand hoteliers need to be maximising total revenue across the entire property. This includes seats in the restaurant, bookings at the spa, players on the golf course and leveraging local events and attractions. We brought together a number of experts and partners with experience in this area to create a unique event to assist and arm hoteliers with tools to drive total revenue and educate on how an end-to-end platform can help drive efficiencies, save them time, plus how to enhance the guest journey and boost their overall experience. We’d like to say a heartfelt thank you to our partners and to those hoteliers who took the time to come along.”