City Hotel de Jonge is now saving over 1 hour per day, streamlining processes and driving online booking conversions
Four star hotel selects Guestline's fully integrated and intuitive cloud systems
Hotel de Jonge dates back to 1874 and is ideally located in the centre of Assen, in the Netherlands. It has 72 bedrooms, all individually styled and recently renovated, along with a restaurant, new reception, lounge and hotel bar. There is also a spacious conference centre, ideal for gatherings, large events and family celebrations for up to 200 guests.
- The hotel’s previous system was server based and was becoming unreliable
- Staff found the system slow and unintuitive - few staff had prior experience/knowledge of the system
- Integrations were provided by third party solutions and worked independently of the PMS
- They required enhanced functionality and features to support their operational needs and their vision for an improved guest service
- They strived for a more fully equipped and supported platform that was continually updated and innovated with the latest payment methods and digitised check-in/out processes to meet guest demands
- A member of staff had used Guestline’s cloud PMS before and recommended it to the hotel
Rob Riper, Managing Director:
‘Rezlynx PMS is easy to use, has a great look and feel and is fast. We are thrilled to have finally got a great conference and banqueting solution in place - creating and sending confirmation letters works like a charm! With Guestline, we now have a stable, cloud based PMS, which is fully automated, with the latest payment methods and all the third party interfaces seamlessly integrated.’
- Guestline Rezlynx PMS
- Direct Booking Manager (DBM)
- Channel Manager
- Advanced C&B
Secure connection to iDEAL payments
With the seamless connection to iDEAL payments, their guests can now easily pay with their bank card rather than a credit card which previously put off a lot of guests. As a result both the guest experience and hotel’s cash flow has improved. The online booking conversion ratio has now increased due to iDEAL being fully integrated with the DBM.
GuestStay streamlines the check-in process as guests fill out a digital registration card and check-in online pre-arrival. Likewise on check-out, guests can review and pay their balance online. As a result, they can enjoy a swifter, smoother check-in /out experience with the added reassurance of reduced physical contact and no lengthy paperwork. Accurate guest data including profile, reservation and payment details is then automatically uploaded to the PMS for complete compliance.
Save 1 hour per day
The team save at least 1 hour per day with the night audit and end of day reports which are automatically generated – it saves the team from manually closing and opening the days.
As the systems are highly automated, the staff can dedicate more time to their guests and fulfilling their requests.
Room distribution and occupancy levels have improved with Guestline’s Channel Manager which automatically updates the channels with rates and availability in real-time. Staff find it easy to change rates which they do on a daily basis and any changes are automatically updated across all channels which saves them from manually updating them.
The conference and banqueting solution enables the hotel to easily organise, host and invoice for events – the tool is easy to use and produces useful banqueting sheets.
Intuitive and well supported
The hotel was seamlessly migrated over to their new Guestline system with the help of 2 trainers on-site [pre-Covid] who meticulously ensured all staff were fully trained and proficient with all aspects of the system.
The staff find the systems easy to navigate and use on a daily basis – especially for new users and/or staff that don’t use the system that frequently.
Guestline’s support team have also been on hand for any additional queries and always respond to the hotel in a timely manner.
As the restaurant booking system is connected with the PMS, all bar and restaurant charges are seamlessly billed to the guest’s room to minimise lost revenue and enhance the guest service.
"Online booking conversions have now increased with secure payments"
"Guests enjoy a swifter, smoother check-in /out experience with no lengthy paperwork"
"With the automation, the staff can dedicate more time to their guests and fulfilling their requests"
- Kate Fuller, Marketing Manager, Guestline
Sign up here for the latest news and practical advice from our Coronavirus Hotelier Hub: