- 7th February 2019
Breaffy House Resort in the heart of Co. Mayo, Ireland, identified the need to automate manual processes, basic levels of reporting and find a solution for dealing with real-time room availability.
Whilst boasting two hotels, the 4* Breaffy House Hotel and 3* Breaffy Woods Hotel, set across 90 acres and renowned as two of the best hotels in Mayo, the team wanted to streamline the hotels’ entire booking process, maximise operational efficiencies and facilitate tighter integration across all departments while enhancing customers’ experience.
With a previous outdated system in place, old-fashioned functionality and the need for a two-way interface, Breaffy House Resort imagined a system that could offer a solution to all their requirements. In particular, the need for a multi property solution so they could centralise certain functionality across the two properties and adapt the system across further hotels should they acquire any. Little did they know, such system existed - a fully serviced open API, award-winning PMS from Guestline that has now completely changed the performance of the resort:
“Guestline’s Rezlynx PMS has changed us for the better, we are far more efficient and effective operationally and are saving time and resources as a result. The system has bought the whole property together with each member of the team having remote online access, connecting everyone to the system and to each other. We have reduced costs significantly; enhanced staff efficiencies and we now also can yield average rooms rates as we have full control in one location from booking patterns and automatically generated reports. The whole system is intuitive, multi-functional and easy to use.”
Claire Bird, Rooms Division Manager, Breaffy House Resort
Accessibility was a key factor for the resort. Now as the systems are cloud based, the company wide team can access the system on the go which is ideal for management when off-site and for housekeeping to update room statuses in real time. Gone are basic and manual levels of reporting and tedious data entry, saving the team over 1.5 hours per day through simple automation of the interface. Reporting now happens in a matter of seconds, segregated by source of business, type of customer, room occupancy etc. allowing revenue to forecast figures and make accurate projections.
Clio O’Gara, Guestline’s Country Manager for Ireland added: “For Breaffy House Resort, seeing really was believing. By taking our advice and integrating Guestline's Rezlynx PMS together with Channel Manager, the resort has the ability to go global with the distribution of rates and availability and basically take back control of operations through one centralised and improved system. Through our Guestline training programme, the Breaffy House team were able to fully understand the capabilities of the system and adapt, integrate and interface across the portfolio for all requirements, when needed.”
In addition, the guest experience is further enhanced, driven by the improvement of internal efficiencies and systems. From personalised email confirmations with details and photos of the hotel they are staying in (eliminating confusion with two on-site hotels), to a smoother check-in / check-out process, allowing for personalisation of guest data for future communications.
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