- 13th August 2019
Best Western Southgate Motel is a family owned four-star property located in Mount Gambier, Australia and offers excellent accommodation, value for money, comfort and a friendly service. With 52 spacious rooms and ‘The Gates’ restaurant, the hotel is the perfect choice for all accommodation, function, conference or wedding needs.
Requirements / Challenges -
- The Support system offered by their previous PMS was challenging and frustrating and there were various issues with the software where it didn’t map correctly, in particularly to third party websites and to the Best Western interface
- The functionality was good but very limited and was cumbersome. The programme only allowed for one window to be opened at any time and this proved difficult for front office staff to co-ordinate check ins, group bookings etc.
- Rate management was challenging and long-winded – there were too many steps to set them up and it was hard to manage them on a regular basis on the old system
- Reporting was ambiguous and reports for set periods were difficult to find
- They required a system that allowed remote access, on a MAC and mobile, as the directors needed 24/7 access
Solutions Installed –
20% increase in rates and bookings
- Guestline’s efficiencies in rate management has proved instantly successful. Setting rates are a lot easier to manage and third-party rates can now be set in under 30 seconds, making a big difference to rate value and bookings which has seen a 20% boost since migration.
- Rate management is more streamlined and automated too - they can set rules and restrictions which get updated automatically across their chosen channels without the need for any manual work
Management on the go
- The cloud-based system can be accessed anywhere on-site or off-site, allowing Directors and senior staff to view the full system with no restrictions, whether it’s at the property, at home or on the go, on mobile, MAC, Windows etc
- Reporting is simple and can be extracted with the touch of a button
Less steps to success
- As the systems are more efficient and Rezlynx PMS is easier to operate, staff are doing less admin with reduced times to do tasks, allowing them to spend more time in front of guests. Also, it’s easier to train new staff as the system is intuitive and quick to learn and adopt.
- The systems are multi-functional yet simple to use, allowing the team to process tasks quicker and streamline operations.
Support is reliably instant
- Guestline support has transformed how the property effectively interacts with the PMS, providing instant solutions, eliminating downtimes, delayed response times and frustrations experienced with previous systems, whilst boosting operations at the hotel.
David Pratt, Director, Southgate Motel
“Since installation, Guestline has transformed operations at the Motel, from time-saving and automated tasks and reporting, to results driven rate management and a strong, reliable support team. In turn, our customer service journey and guest experience has improved immensely with tasks and step by step efficiencies upon check-in through to departure.
Rate management is quick and easy, with instant success, allowing us the opportunity to grow our rates and bookings by 20% YTD. All our interactions with Guestline and their staff have been smooth, seamless and extremely helpful.”
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