Case Study Best Western Hotel Brussels South & Hotel Arlon

Best Western Hotel Brussels South is located in Ruisbroek, a few minutes' drive from the centre of Brussels. It has 75 bedrooms and a host of convenient amenities. Part of the same group, the Hotel Arlon is a 3 star family-friendly hotel, located 20 kilometers from Luxembourg City. It has 47 rooms and is ideal for both business and leisure travellers.

• The hotels wanted to streamline and consolidate their payment platform and seamlessly connect their PMS to third party interfaces [door locking and accounting].
• The hotels required an intuitive, easy-to-use system that would help them deliver a professional guest experience.
• The hotels required local, knowledgeable support.

‘We have been impressed with the local support from Guestline which was an important criterion for us when choosing a new PMS. Our new PMS will save us time and the reports will provide us with better insights. Overall, the new system is very efficient, easy to use and presents excellent value for money.’

• Guestline Rezlynx PMS
• Direct Booking Manager
• Channel Manager

Overall the staff find the system easy to use – the speed, simplicity and efficiency of the system is second to none. The team has everything they need at their fingertips or it’s just a click away (reports, tables, many shortcuts etc.)

The hotels now have a better overview of their activity with the many interesting reports and have a better use of yield management. They’re saving time with the activity reports at the end of the month which will also help shape their marketing activities.

The hotels now save time with the automation of room inventory and the management of the OTA’s thanks to Guestline Channel Manager. They have a better view of rates, incoming reservations (pick up), they can react quicker and have an improved view of any problems encountered (booking errors, rates etc.).

The migration for the 2 hotels went very smoothly, thanks to Guestline’s local support and implementation. The staff also benefitted from the professional and friendly training they received.

The team are very satisfied with Guestline's support service - especially their availability and speed of response and how they resolve any queries.