Most feature-rich hotel tech platform | Guestline
Skip to primary naivgation Skip to content
  • Hotels
  • Platform
  • Company
  • Resources
  • Careers
  • EN
    • DE
    • TH
Contact us Support
  • EN
    • DE
    • TH
Contact us Support
  • No.1 choice for:
  • Independent Hotels
  • Hotel Groups
  • Best Western
  • Others
    • Pub Companies
    • Serviced Apartments
    • Management Companies
  • The complete guest journey
  • Operations
    • Overview
    • Property Management System
    • EPoS
    • C&B
    • Central Reservations
    • Insights
  • GuestPay Payments
    • GuestPay
    • PayLink
    • Alternative payment methods
  • GuestStay Guest Experience
    • GuestStay Digital Registration
    • Hotel Check-In Kiosk GuestStay
  • Distribution
    • Overview
    • Distribution Hub
    • Direct Booking Manager
    • Google free booking links
  • Integrated Solutions
    • Our Partners
    • Become a Guestline PMS Integration Partner
  • Contact-free Hotel Experience
  • GuestPay – Simplified Payments
  • GuestStay – Digital Registration
  • Making great solutions even better
  • Our Integration Partners
  • Become Guestline PMS Integration Partner
  • Everything you need to know
  • More than technology
    • With you every step of the way
    • Training and implementation
    • Support
  • Our people
  • Security and Compliance
  • Careers
  • Global
    • Global Offices
    • APAC Hub
    • Ireland Hub
  • Ophelia – Reseller
  • What have we been up to?
  • Blog & News
  • Events & Webinars
  • Case studies
  • Videos
  • Press and Media

Case Study Best Western Hotel Brussels South & Hotel Arlon

Find out how the hotels have improved their operations, gained better insights and are enjoying local support

Two Benelux hotels opt for a fully integrated system to enhance the guest experience

Best Western Hotel Brussels South is located in Ruisbroek, a few minutes' drive from the centre of Brussels. It has 75 bedrooms and a host of convenient amenities. Part of the same group, the Hotel Arlon is a 3 star family-friendly hotel, located 20 kilometers from Luxembourg City. It has 47 rooms and is ideal for both business and leisure travellers.

Hotel requirements

  • The hotels wanted to streamline and consolidate their payment platform and seamlessly connect their PMS to third party interfaces [door locking and accounting].
  • The hotels required an intuitive, easy-to-use system that would help them deliver a professional guest experience.
  • The hotels required local, knowledgeable support.

Saïd Karra, Hotels Manager:

‘We have been impressed with the local support from Guestline which was an important criterion for us when choosing a new PMS. Our new PMS will save us time and the reports will provide us with better insights. Overall, the new system is very efficient, easy to use and presents excellent value for money.’

Solutions implemented

  • Guestline Rezlynx PMS
  • Direct Booking Manager
  • Channel Manager

Benefits

Quick and intuitive

Overall the staff find the system easy to use – the speed, simplicity and efficiency of the system is second to none. The team has everything they need at their fingertips or it’s just a click away (reports, tables, many shortcuts etc.)

Enhanced reporting

The hotels now have a better overview of their activity with the many interesting reports and have a better use of yield management. They’re saving time with the activity reports at the end of the month which will also help shape their marketing activities.

Improved channel management

The hotels now save time with the automation of room inventory and the management of the OTA’s thanks to Guestline Channel Manager. They have a better view of rates, incoming reservations (pick up), they can react quicker and have an improved view of any problems encountered (booking errors, rates etc.).

Smooth migration of systems

The migration for the 2 hotels went very smoothly, thanks to Guestline’s local support and implementation. The staff also benefitted from the professional and friendly training they received.

Efficient support

The team are very satisfied with Guestline's support service - especially their availability and speed of response and how they resolve any queries.

Success stories

Read more hotel success stories here

Read more

More info

Get more info from our experts on switching your PMS

Find out more

Schedule a Call

Arrange a demo or speak with our team today:

Let's talk

 

"The speed, simplicity and efficiency of the system is second to none"

 
 

 
 

"Guestline PMS saves us time and the reports provide us with better insights"

 
 

 
 

"The migration went very smoothly, thanks to the local support and implementation"

 
 

Author
Kate Fuller, Marketing Manager, Guestline

Share

  • Hotels
  • Platform
  • Company
  • Services
  • Resources
  • Press and Media
  • Careers

Head office:+44 (0) 1743 282300

Support: +44 (0) 1743 282700

Company No. 2661520 © Guestline 2025. All Rights Reserved.
  • Privacy and Cookies Policy
  • Terms of Use
  • Close

    Make a Support Enquiry

     

    Don't forget, answers to many frequently asked support queries can be found on our Support Portal

    For a guide on how to make a Support Enquiry please visit our Support Portal