Best Western Hotel Brussels South & Hotel Arlon
Find out how the hotels have improved their operations, gained better insights and are enjoying local support
Two Benelux hotels opt for a fully integrated system to enhance the guest experience
Best Western Hotel Brussels South is located in Ruisbroek, a few minutes' drive from the centre of Brussels. It has 75 bedrooms and a host of convenient amenities. Part of the same group, the Hotel Arlon is a 3 star family-friendly hotel, located 20 kilometers from Luxembourg City. It has 47 rooms and is ideal for both business and leisure travellers.
Hotel requirements
- The hotels wanted to streamline and consolidate their payment platform and seamlessly connect their PMS to third party interfaces [door locking and accounting].
- The hotels required an intuitive, easy-to-use system that would help them deliver a professional guest experience.
- The hotels required local, knowledgeable support.
Saïd Karra, Hotels Manager:
‘We have been impressed with the local support from Guestline which was an important criterion for us when choosing a new PMS. Our new PMS will save us time and the reports will provide us with better insights. Overall, the new system is very efficient, easy to use and presents excellent value for money.’
Solutions implemented
- Guestline Rezlynx PMS
- Direct Booking Manager
- Channel Manager
Benefits
Quick and intuitive
Overall the staff find the system easy to use – the speed, simplicity and efficiency of the system is second to none. The team has everything they need at their fingertips or it’s just a click away (reports, tables, many shortcuts etc.)
Enhanced reporting
The hotels now have a better overview of their activity with the many interesting reports and have a better use of yield management. They’re saving time with the activity reports at the end of the month which will also help shape their marketing activities.
Improved channel management
The hotels now save time with the automation of room inventory and the management of the OTA’s thanks to Guestline Channel Manager. They have a better view of rates, incoming reservations (pick up), they can react quicker and have an improved view of any problems encountered (booking errors, rates etc.).
Smooth migration of systems
The migration for the 2 hotels went very smoothly, thanks to Guestline’s local support and implementation. The staff also benefitted from the professional and friendly training they received.
Efficient support
The team are very satisfied with Guestline's support service - especially their availability and speed of response and how they resolve any queries.
"The speed, simplicity and efficiency of the system is second to none"
"Guestline PMS saves us time and the reports provide us with better insights"
"The migration went very smoothly, thanks to the local support and implementation"
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Here's what our clients have to say...
Take a look through our success stories to discover how we have helped some of the world's leading hospitality brands improve the guest experience, streamline operations and maximise revenue.
City Hotel de Jonge, Assen, Netherlands
Four star city hotel selects Guestline's fully automated and intuitive cloud PMS and is now saving time, streamlining processes and driving online conversions. Read more
The Dean Court Hotel BW Premier Collection, York
‘Guestline cloud PMS is more effective, and it saves us time and money. It’s fully integrated which makes the whole process more seamless and it does everything we need it to do.' Read more about how Dean Court are working with Guestline here. Read more
Fitzpatrick Castle Hotel, Dublin Case Study
Cloud Hotel PMS from Guestline boosted staff's productivity at Fitzpatrick's, enabling them to be more guest facing and spend less time on the systems. Read more here. Read more
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