- 27th February 2019
Selecting PMS provider for your Hotel
Hoteliers face a huge challenge when it comes to selecting a *PMS provider. With so many Property Management Systems on the market, it can be a daunting task researching functionality, deciding on whether the system will be a good fit for your property, and most importantly whether it will deliver ROI.
The PMS can make or break a hotel: the right choice will streamline your operations, future proof your technology, help you improve the guest experience - and ultimately make your business perform better.
This is an important decision for your hotel. To help you make the right choice, we have created an eBook that takes you through 7 vital questions you need to ask any potential PMS provider.
1. What level of customer support is offered by your PMS provider?
Support is one of the most important factors to consider when selecting a new PMS provider
2. Does the PMS provider readily collaborate with other hospitality technology vendors, so you can package your ideal system?
Technology providers are launching new and exciting applications all of the time. It’s essential a prospective PMS provider will make it easy for you to connect with new tools and services
3. How much experience does the PMS provider have? Are they financially stable?
Your PMS will be the beating heart of your hotel operations. You need it to be a reliable solution, from a trusted and experienced provider, one who really understands your business
4. How disruptive will the implementation be for your business?
Disruption is a key concern for hoteliers who are considering changing their PMS. Just thinking about it can cause headaches for even the calmest of general managers.
5. Does the PMS provider regularly update their system?
Digital has transformed every aspect of travel and hospitality, from how we discover travel options to how we book and what we expect from the hotel experience
6. What do other hotels in your area have to say about the system?
How can you be confident your potential PMS partner has good feedback from local clients?
7. What are the people like at the company? Do they understand your business?
Above all, hospitality is a people business. You need to know you have the right people in your corner
PMS provider- are you ready to choose?
It will come as no surprise that Support is the most important factor to consider when selecting a new PMS provider. In fact, according to a recent study by hospitality research specialists h2c*, the level of support and consulting services are the most important criteria for hotel chains making this decision. Find out how you can be confident a potential PMS partner can support you adequately in the eBook.
Download the FREE eBook here.
Originally, a Property Management System (PMS) took care of front office hotel tasks like reservations, room assignment and managing rates. The modern PMS sits at the heart of hotel operations, helping the hotelier manage every aspect of their business and deliver great guest experiences.
Here's what our clients have to say...
Take a look through our success stories to discover how we have helped some of the world's leading hospitality brands improve the guest experience, streamline operations and maximise revenue.
Like what you see?
To find out more about our products and services, simply complete the form below and one of our team will be in touch soon.