Guestline Asia Pacific Hub

Cloud Hotel Management Software | Hospitality Technology
Thailand & APAC

Hospitality Technology for
Independent Hotels and Hotel Groups across Asia Pacific

Established in the UK with a local office in Bangkok, Thailand, Guestline provides innovative hotel PMS, guest engagement and distribution software to the hospitality industry

Guestline's cloud solutions support independent hotels and small groups in Thailand, Indonesia, Laos, the Philippines, Myanmar, Bangladesh and Australia and we are the largest PMS supplier to Best Western Asia hotels, serving more than half of all hotels in this region.

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Meet the team     Downloads     Blogs

See how we work

Take a look at our Training and Implementation page to get an idea of how the installation and training processes take place, and how we work with our clients.

How we work (TH) How we work (EN)

Post Covid we prioritised a digital transformation to upgrade all our systems to cloud and it has been just wonderful. We now have a lean system and it is a game-changer for us in this competitive market.

Yiam Sreshthaputra​
VP - Hotel Operations at The Ambassador Hotel​

Self-check-in and GuestStay make things quicker, and they create a unique experience for the guest while ensuring efficiency for staff” “Our vendor relationship with Guestline is brilliant and I wish I could replicate it with our other vendors.​

Satkirath Singh​​
Director at Compass Hospitality

Meet the Team

Our local team in Bangkok has a wealth of hospitality experience and are with you every step of the way

From initial discussions through to implementation, go-live and support; Meet the team behind it all:

Matthew Emptage

Regional Director – APAC

With over 10 years experience within the hospitality technology sector, Matthew's knowledge and experience in the APAC market has been essential to the ongoing success of Guestline Internationally.

Tharin Sethi

Business Development Partner - APAC

Coming from a family of Bangkok-based hoteliers, Tharin is passionate about the operational efficiency, revenue maximization and customer satisfaction that good hospitality technology can offer.

Katie Stevens

Head of Customer Success APAC

Working for over 13 years in the Hospitality technology industry and specializing in distribution, Katy is passionate about our products and believes customer satisfaction is paramount.

Rinrada (Lyn) Wongsaichua

Service Delivery Manager, Thai-speaking

Lyn has over 6 years of experience in Application Support Analyst Role and 3 years with hospitality software. Familiar with SQL and codes. Excellent skill in troubleshooting.

Wiparat Janya-Anurak

Service Delivery Manager, Thai-speaking

With over 15 years of experience in the hospitality industry, encompassing both hotel management and cutting-edge hospitality technology, I am keen to explore the technological solutions that boost revenue and streamline operations for hoteliers.

Songkot Jantakoon

Technical Support Engineer

14 years of experience in the hospitality industry especially Operation role and Sales role in Customer service & Support. Songkot has a passion for helping customers when they need an assistance.

Wanida Suwannarin

Technical Support Engineer

7 years of experience in the hospitality industry especially OTA in Customer service & Support role. Wanida has a passion for helping customers when they need an assistance.

 
 

Local Integrations

We work with some great local integration partners. Please find them below:

Visual Portfolio, Posts & Image Gallery for WordPress

BeTech logo

Xpossible logo

Symphony Cloud logo

Q3 logo

Jurudata logo

Easynet logo

 
 

Recent blogs

Case Study – Paresa Resorts

APAC | English case studies

With a commitment to delivering unparalleled luxury and impeccable service, Paresa Resorts embarked on a quest to streamline its operations and …

Read More

Case Study: Craftsman Hotel Bangkok

APAC

In this comprehensive Q&A interview with Athiphat Jaruchokathiwat, Rooms Division Manager, we dive into his insights into the specific challenges …

Read More

Navigating Success: A Decade-Long Journey at Guestline – Q&A with Katie Stevens, Head of Customer Success for APAC

APAC | Meet the Guestliner

Curious what it is like to work for Guestline? Read up on the decade-long journey Katie Stevens, Head of Customer Success for APAC has had!

Read More

Downloads

eBooks

The future is in the cloud - English / Thai

7 questions every hotelier should be asking - English

Designing the ideal co-working space - English

Win more direct guests - English

PMS Checklist - English

Videos

The Guestline Portfolio - English / Thai

Why migrating to the cloud is a no-brainer - English

The Digital Guest Journey explained - English

Case Studies

Paresa Resorts, Phuket - Click Here

B2 Hotels, Thailand - Click Here

SureStay Plus Hotel, Bangkok - Click Here

Best Western Southgate Motel, Australia - Click Here

Best Western Plus Travel Inn, Melbourne - Click Here

Craftsman Hotel, Bangkok - Click Here

There were some major business benefits to having Guestline’s cloud PMS solution through the Covid-19 pandemic. Staff were still able to login to the PMS to block out availability, change room rates, communicate with guests, and to run critical reports that the Karma Group Board were expecting. Globally staff were able to help each other out at our geographically dispersed locations, and we also had the ability to tap into Guestline support who could help out with any PMS configurations as well.

David Scheckter
VP IT & Digital - KarmaGroup