24 April, 2018
Asia's first SureStay Plus Hotel Sukhumvit 2 launches with Guestline
SureStay Plus Hotel by Best Western Sukhumvit 2, which opened in October 2017, has chosen Guestline as its preferred supplier for its property management and distribution systems.
As a result, the hotel, which is the first Best Western Sure Stay hotel to open outside of the USA, has seen improved operational efficiencies, enhanced guest communication and high occupancy.
Ahead of opening, the team researched the market and found that Guestline fulfilled their objectives of a fully integrated, multi-functional and cloud based PMS, distribution and EPoS solution. It was also essential the PMS was intuitive and easy to use, alongside local support and training. The hotel wanted a reputable company and Guestline came highly recommended by Best Western International.
‘Guestline’s solutions have allowed us to automate procedures and streamline operations, saving us time and money. We can control and optimise our rates effectively with the seamless two-way connection, essential for maximising revenue. As a result, we are already benefitting from the system by way of bookings and revenue in a relatively short period.
The on-site support from the local team has been invaluable and we know they are on hand to assist us if required.
Even though they are a relative newcomer to the market, I would certainly recommend Guestline to other hoteliers without a doubt!’
The hotel operate all of their operations using Guestline products. From front office and housekeeping to their bar and restaurant, the system handles and manages processes across the entire property, eliminating the need for disparate systems handling different aspects of the day to day running of the property. If the team have any questions, help is on hand from the Guestline Support team by either phone or email. Available 365 days a year, the team is assured of assistance when they need it.
As a relatively new company to Asia, the hotel have found Guestline’s service and software first class. Even though they looked at similar products from other system suppliers, the team had no hesitation to recommend Guestline.
SureStay Plus Sukhumvit 2 features 85 bedrooms with a variety of facilities for both business and leisure travellers, including an outdoor swimming pool, fitness area and business centre.
Read the full case study here
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