09 August, 2016
Roadchef's hotel chain, Days Inn grow room rates by 12%
Guestline’s superior cloud hosted hospitality solutions has enabled Roadchef to increase room rates and trade successfully as a multi-property hotel operation spanning the width and breadth of the UK.
Having installed Guestline’s property management system, Rezlynx and their channel Roadchef Selects Integrated Solution distribution platform six years ago, the group of 17 Days Inn hotels are benefiting from improved efficiencies and accelerated growth across their hotel portfolio.
We have not only been able to become more streamlined and reduce time and money on processes that are now automated, we have accomplished a steady rise in occupancy and achieved an aggressive room rate growth of over 12% over the past year.
Guestline are not just providing a forward thinking, innovative product, they provide essential support and strategic advice to help drive our business forward.
By having one single supplier managing all our platforms, all of our channel bookings (including those from the Wyndham interface) are transferred seamlessly into our PMS. With our connection to Wyndham Hotels, Guestline have embraced a unique situation and adapted the system to accept their bookings making the management of bookings a simple, easy and stress-free process.
We are also growing our portfolio, having acquired two new properties in the last 12 months and the system can easily expand as we do to meet the extra requirements.
We are delighted with what Guestline have done for us and it’s a comfort to know someone is there to help. I’ve been in this business over 25 years, and the service I receive from Guestline is first class.
Kieran Whyte, Roadchef Days Inn Revenue Manager
Looking to move away from being just a “motorway services accommodation provider”, Days Inn wanted to operate more efficiently and provide a quality accommodation offering that delivered value for money for guests. The group can now facilitate group check-ins efficiently and flex and manipulate rates across the channels on the systems, on behalf of entire portfolio.
We pride ourselves on delivering a superior customer service and provide regular product updates to our clients to ensure they make full use of the system’s latest functionality. As the solutions are multi-functional and versatile, we look forward to assisting Roadchef in their future growth plans.
Jo Gardner, Corporate Account Manager Guestline