06 December, 2016

Occupancy and revenue increases at Lindeth Howe Hotel

Lindeth Howe Hotel, a luxury country hotel overlooking Lake Windermere is the latest hotel to see an increase in their revenue and occupancy as a result of using Guestline’s cloud hosted solutions.

Opting for Guestline’s multi-functional Rezlynx PMS, the 4-star hotel have seen occupancy rise by 11% and room revenue up by an average of 22% than on their previous system. The boost in room sales and upsells can be attributed to the ease of setting up new promotions and accessing more channels. There is more flexibility to open and close channels depending on performance and as the systems operate in real time, the hotel can sell down to the last available room.

The hotel, that offers 52 rooms, an indoor swimming pool and a newly refurbished restaurant and bar, now also saves 1 -2 man hours per day. Previously manually updating over thirteen separate channels such as Booking.com and Expedia,the hotel’s rates and room availability are now automatically distributed to all online travel agents.

“We have a close working relationship with the team at Guestline who continually help us and make sure we get the most out of our system. The system itself is multi-functional and has helped us improve the way we do things and the time they take. This has resulted in significant business improvements and revenue gains which we hope to continually take advantage of.”

Alison Magee-Barker, General Manager 

Like many hoteliers, Lindeth Howe needed a provider that could offer support that would ensure they were never too far away from a helping hand. They wanted reassurance if they ever needed additional assistance, they could call someone in the UK during hotel working hours. Guestline’s support team provide comprehensive technical help and support for all the software solutions, 365 days a year from the UK head office in Shrewsbury.

Historically taking too long to process a booking, the team are delighted with the new streamlined process which means it now only takes 5 minutes to take a booking, process the deposit payment and send out a booking confirmation. By using the email templates, guest confirmation emails are sent out automatically once a booking has been made.

“The systems we develop are continually updated with new features, and are fully integrated and updated in real-time. Our solutions are fully PCI compliant, so the hotel no longer needs to store credit card details on site and can take advanced payments safely and securely, both online and over the phone – previously the hotel was taking manual payments through their PDQ machines and balancing them afterwards. By having one supplier, Lindeth Howe Hotel have a single contact who is fully accountable for all processes.”

Rupert Gutteridge, Sales and Marketing Director at Guestline 

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