14 August, 2016
Luxury group Thurlestone Estates switch to Guestline
The Thurlestone Estate who own and operate two luxury hotels, the Thurlestone Hotel and Mullion Cove Hotel, on the south coast, are now benefitting from operational efficiencies and improved guest interaction as a result of moving their PMS and distribution systems to Guestline.
Guestline, market leaders in hospitality technology installed a full suite of cloud hosted solutions, including, Rezlynx property management system, EPoS, Channel Manager and PCI Manager. As a result, the team are delivering more efficient processes, conducting more in depth analysis and increasing sales.
We are delighted with our decision to implement Guestline's solutions. The team were very knowledgeable in the needs of a modern day hotelier which gave us the confidence to change systems. The implementation was well organised, with in-depth training and support that has allowed us to fully maximise the system's potential.
We are able to give our guests a more personal experience with the time consuming processes now being automated, and the reports allow us to really drill down into our business and drive revenue at every opportunity. The support team have been fantastic and the overall transition was a simple, seamless experience.
Kevin Keenan, General Manager Thurlestone Hotel
Thurlestone Hotel in Devon is a luxury 4 star, 65 bedroomed hotel offering first class accommodation with spa, golf and leisure facilities. Owned by the Grose family since 1896, it is the oldest family run hotel in the UK. Mullion Cove Hotel, that joined the Grose Family in 2006, is a 30 bedroomed hotel overlooking the sea and historic harbour on the Lizard Peninsula on the South Cornwall Coast.
Thurlestone Estate's properties are perfect examples of picturesque hotels on the south coast both of which have a wealth of facilities. The team are passionate about their hotels and keen to drive improvements to processes, rates and bookings. Seeing the team benefit from the automated process's, the ease and speed of a new system, and the flexibility of Rezlynx is fantastic and I look forward to watching the hotels become even more successful.
Emma Hesp, New Business Sales Executive Guestline
To arrange a demonstration of Guestline please click here.