23 August, 2016

Brend Hotels enjoy growth and success with cloud hosted PMS solutions


Awarding winning Brend Hotels are enjoying exceptional results from their 10-year strong partnership they've held with Guestline, their property management technology supplier.

The award winning collection of eleven luxury hotels and restaurants across Devon and Cornwall use Guestline's full suite of integrated software including Rezlynx PMS, channel distribution, online booking and PCI Manager.

Having been with Guestline for a number of years now, I am impressed with the scope of their solutions and the capabilities of the team there. Rezlynx PMS has enabled us to facilitate efficiencies across many of our departments saving us time and resources. Many of the previously manual processes are now automated which allows us to implement rate and occupancy changes dynamically across our channels as and when the market necessitates it.

Rates and bookings have subsequently increased and we are now achieving healthier occupancy rates across our portfolio of hotels with ARR having increased year on year. The integrated reporting tool enables us to analyse performance at the click of a button.

With the increasingly mobile world we live in, we're excited to launch the new online door entry and check-in app which is integrated with Guestline's Rezlynx PMS. Our guests will soon be able to check-in to their pre-assigned room and open their door from their smart phone which will not only enhance the guest experience and speed of check-in, but will also help drive repeat business and eliminate long queues at reception.

In our competitive environment we must ensure that we are delivering a first class customer experience. The team at Guestline are invaluable in helping us maintain our customer focus as we continue to grow.

Tony Clarke, IT Manager Brend Hotels Group

With 11 hotels in the portfolio, Rezlynx PMS allows the group to manage bookings on behalf of all hotels from one central location, cross selling rooms when necessary and reducing the workload for their staff.

As the end-to-end solutions are fully integrated and PCI compliant, Brend are assured that all bookings over the phone or online are taken in a secure environment posing little or no risk of credit card fraud for both the group or their guests.

Brend Hotels are a prime example of a Guestline client fully utilising the systems and maximising return. The team understand the importance of software that is continually developed and have a very strong working relationship with the Guestline organisation.

We pride ourselves at Guestline on working hard to keep customers aware of developments, new products and new innovative ways they can increase revenue, occupancy and of course, the bottom line.'

Rupert Gutteridge, Sales and Marketing Director Guestline

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