29 January, 2018
Award-winning Yorkshire hotel selects Guestline's solutions to centralize operations
The Feversham Arms Hotel and Spa in Helmsley North Yorkshire, has opted for Guestline’s cloud hosted property management solutions to drive efficiencies and room sales.
The award-winning hotel, has recently announced its joint venture with the Black Swan Hotel, under the title of Helmsley Hotels. The Black Swan have been using Guestline’s software for many years so it was a natural fit for The Feversham Arms to adopt the same system so the group could benefit from a consistent and centralized technology platform.
“In June 2017, the decision was made to integrate the property management systems for the two hotels so we could streamline operations and cross-sell event space and bedrooms in both properties.
We then set out to find the best option for us as a group. As the leading PMS system within the UK hospitality industry and the Black Swan speaking so highly of the system, the decision was taken to implement Guestline’s software into the Feversham Arms daily operations.
Working closely with our account manager, David Barton, on the various bespoke options we required, I was impressed with the company’s readiness to listen and adapt to our needs.
We have prior experience with Guestline at the Black Swan and liked the service we receive so it was a very natural decision. Even though we carried out extensive research and got proposals from five different companies, the decision to go with Guestline was unanimous.
We are looking forward to what promises to be a seamless integration.”
Jeremy Rata, Owner’s representative of Helmsley Hotels,
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