We are here to help
Guestline provide comprehensive technical help and support for all of our software solutions, 365 days a year from our UK head office.
First Line Support:
The First Line team are your first point of contact. The team members have all previously worked in the hospitality industry or have come from an IT support background. Their experience in these areas means they are able to understand the specific pressures you may be facing and with the relevant product knowledge, they are able to advise on how best to resolve any problems quickly and efficiently.
On average all incoming telephone calls are answered in less than 1 minute and 70% - 80% of all issues are resolved over the phone. Those that cannot be rectified over the phone (due to the complexity of the query) are dealt with offline and escalated to the Second Line team if necessary.
Second Line Support:
The Second Line team have all come from a technical background covering IT support to Engineering and generally deal with more complex issues. The Second Line engineers have an expert understanding of all Guestline software and are product specialists in various solutions so they can advise on their areas of expertise.
Our Support team can be contacted on:
Tel: +44 (0)1743 282700
UK hours: 7am to 11pm 365 days a year