EPoS Implementation Specialist


To complement our current installations team, we are seeking an additional EPoS Implementer; typically you will work away at our client sites (the role includes a company car) where your key duties will include the installation of our market leading software along with the associated hardware and networking.

Key Tasks/Responsibilities:

The role is within the Guestline installation team, providing on-site effective installation solutions of our Epos system and any other 3rd party related products.

  • Travel to customer premises both in and outside of normal hours
  • Conduct site survey’s on existing EPoS hardware and network within the premises as and when required
  • Conduct on site database configuration on the Guestline EPoS Product
  • Carry out support work at Guestline support when not on customer sites
  • To be responsible for maintaining customer equipment whilst on-site
  • To be responsible and accountable for company stock in your possession
  • To complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company guidelines.
  • As part of an installations team actively take control of the project delivery components for which you are responsible to see through to completion.
  • Maintain close contact with the Project Manager, keeping them informed of any progress or delays
  • Document any faults, features or site specific items/issues as and when requested and also in line with the company processes
  • To ensure product knowledge is kept up to date
  • Represent the company in a professional and positive manner at all times
  • Adhere to and follow all procedures accurately and efficiently
  • Attend any relevant training course which are set to improve knowledge on the company’s or associated products

Skills Required:

  • Excellent communication skills, both written and verbal
  • Self-motivated with the ability and drive to learn and work unsupervised
  • Excellent time management skills
  • Ability to work as part of a team
  • Attention to detail
  • Excellent customer service
  • Ability to work under pressure, keeping calm, professional and maintaining positivity even under difficult circumstances
  • Knowledge of Microsoft Windows Operating Systems and Office Products and Networking
  • An understanding of database design and terminology including Microsoft SQL
  • Advance Excel data manipulation (VLOOKUP, HLOOKUP, INDEX, MATCH)
  • Knowledge of EPoS systems in hospitality or a similar industry
  • Knowledge of stock systems


  • Salary on application
  • Company car
  • Laptop
  • Mobile phone

Please submit your CV and covering letter to:

Samantha Burrows, Guestline Limited, Guestline House, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

Alternatively, email us directly below:

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