Distribution Co-ordinator

Overview

Guestline are looking for a Distribution Co-ordinator to work with their growing customer base.

The ideal candidate will have the confidence to work on your own initiative and the ability to communicate at all levels and work effectively within a team environment
 

Responsibilities 

  • Project Management for the installation of all Distribution products; Channel Manager, Online Booking Module, Mobile Booking App, TripConnect App, Facebook Booking App
  • Work alongside PMS Project Managers and hotels to ensure successful installations
  • Provide 2nd Line and ad hoc support as required to the support team for Distribution products
  • Escalate software issues as necessary to Distribution development team
  • Liaise with Online Travel Agents and GDS providers during installations and support call escalation
  • Post installation support for hotels; independents, corporates and group accounts
  • Provide recommendations for software improvement in Focus Groups and via development requests
  • Pass potential sales leads to Client Sales and New Business
  • Install additional channels as requested by properties
  • Provide additional training to hotels as ordered via web sessions and in house events  
  • First point of contact for assigned corporates/groups for Distribution issues
  • Carry out onsite training for all distribution products (local clients)
  • Provide support for other areas of the business as required, for example; sales, PMS trainers
  • Keep all administration areas associated with Distribution products up to date and accurate
  • Provide testing support as required by the Development Team 

Key Skills and Experience

  • Understanding of how hotels rate strategies work
  • Experience of computer systems with an understanding of web based products
  • Experience of online booking agents
  • Excellent customer service and focus
  • Knowledge of social media
  • Excellent verbal and written communication  
  • Attention to detail
  • Supportive of other Guestline departments
  • Must be capable of handling Corporate demands and requirements
  • Friendly, clear and knowledgeable training skills
  • Co-ordinate own work to ensure deadlines and go live dates are achieved 

Please submit your CV and covering letter to:

Samantha Burrows, Guestline Limited, Guestline House, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

Alternatively, email us directly below:

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