Software Help Desk Agent
Guestline™ are the UK leaders in the supply of highly functional software applications for the hotel industry with over 800 hotels in the UK benefiting from our first class systems. Due to continued growth in our client base, we are now looking for an additional 2nd line software help desk agent.
You would ideally possess a sound working knowledge of Microsoft Windows and Microsoft Networking/Domains; the role will also require the support of our products; Guestline, Rezlynx, EPOS and Roomlynx. We operate a two tier help desk system, the 1st line being experienced hotel staff, who handle training type issues and the 2nd line handle the more technical issues.
We require excellent verbal and written communication skills along with a desire to achieve high standards within a team environment. Prior experience in the following areas would be considered an advantage: IT helpdesk, network administration, remote desktop support and Microsoft SQL Server Management, additionally previous employment in a hotel would be considered an advantage.
This role is office based in Shrewsbury town centre, with a 40 hour working week, if you’re interested in this position; please submit your CV and covering letter for the attention of Terri Tandy to vacancies@guestline.com stating “Help Desk Agent” in the subject line.