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Second Line Support Analyst

Ideally you will possess a sound working knowledge of Microsoft Windows and Microsoft Networking/Domains; the role will also require the support of our products; Guestline, Rezlynx, EPOS and Roomlynx. We operate a two tier help desk system, the 1st line being experienced hotel staff, who handle training type issues and the 2nd line handle the more technical issues.

We require excellent verbal and written communication skills along with a desire to achieve high standards within a team environment. Prior experience in the following areas would be considered an advantage: IT helpdesk, network administration, remote desktop support and Microsoft SQL Server Management and hotel experience.

To apply for this position, in the first instance please submit your CV and covering letter to Terri Tandy, Guestline Limited, Guestline House, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG or email with the relevant job title in the subject line to


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