INSTALLATIONS
- SPIRIT GROUP INSTALLS REZLYNX PMS AT 36 SITES
- FOLIO HOTELS IMPLEMENTS GUESTLYNX CENTRAL RESERVATION SYSTEM
- MARSTONS PARTNERS WITH GUESTLINE
- HOLYROOD APARTHOTEL SETS ITSELF APART FROM OTHER HOTELS
- INSTALLATIONS SHOWCASE
- GUESTLINE EPOS GOES LIVE AT WOOLACOMBE BAY HOTEL
- OUT WITH THE OLD, IN WITH THE NEW
- OUR CUSTOMERS' COMMENTS
Spirit Group Installs RezLynx Property Management System At 36 Sites
RezLynx is a 100% internet based property management system (PMS) designed around a single, centrally located data source, hosted at Guestline’s secure data centre which can be accessed from anywhere in the world via a standard web browser. The solution incorporates feature rich PMS functionality, Central Reservation System (CRS) and Head Office Management module. It also has the ability to interface with a wide range of 3rd party systems such as telephone, EPoS, key cards, accounts and interactive TV.
The Spirit Group is one of the UK’s fastest growing bar and restaurant operators with over 800 sites in its portfolio. The core focus of the project was to provide the Spirit Group with a centralised property management solution that would facilitate real-time head office management reporting, provide seamless cross-property bookings and accommodate live online reservations.
“We are delighted to be working with Spirit and to have provided them with a solution that will easily accommodate their rapid growth strategy” said Steve Patterson, Managing Director of Guestline.
Folio Hotels Implements GuestLynx Central Reservation System
Folio Hotels have thirty five 3 and 4 star hotels across the UK. Folio Hotels are traditional and full of character but with the modern facilities expected by todays guests.
GuestLynx is the only fully featured Windows™ based central reservation system written and entirely supported from the UK. Utilising a thin client platform and standard Microsoft SQL database technology, GuestLynx communicates real-time data such as reservations, availability, hotel information, guest profiles and rates to the Folio estate.
“We chose to work with Guestline on this project due to their proven track record and a willingness to adapt and develop their product to meet our specific requirements” said Alistair Cattanach, Reservations & Revenue Director, Folio Hotels. “They listened carefully to our objectives and have provided us with a central reservation solution that achieves our goals. GuestLynx’s ability to smoothly interface with our PMS and its centralised database structure will massively reduce the man hours currently spent manually updating bookings, rates and inventory controls.”
Offering unrivaled levels of flexibility, GuestLynx will interface seamlessly with the groups’ property management system (PMS), as well as global distribution systems (GDS), distribution channels, 3rd party websites and associated companies. Central control lies at the core of GuestLynx, designed around a single central database, GuestLynx enables extensive levels of management control and reporting throughout the estate.
"We are very excited to be working with Folio Hotels on this project ", stated Steve Patterson, Managing Director of Guestline “We have been able to provide Folio with a centralised solution that will improve efficiencies throughout the entire group”.
Marstons Partners With Guestline
Marston’s PLC
has partnered with Guestline to implement RezLynx™
at 58
sites in the Marston’s Inns & Taverns Portfolio.
RezLynx™
is a 100% internet based property management system (PMS) designed
around a single, centrally located data source, hosted at Guestline’s
secure data centre which can be accessed from anywhere in the world via
a standard web browser.
The primary focus
of the project was to provide Marston’s with a centralised solution
that would enable them to increase occupancy rates, improve revenue
management, accommodate live online reservations and have the ability
to view live performance statistics across the whole of the estate
including a consolidated sales ledger. In addition,
Marston’s were keen to increase the visibility of their room inventory
on on-line portals.
“We are pleased to
be working with Marston’s, a market leading company with a history of
providing quality products and service”, said Steve Patterson, Managing
Director of Guestline. “The single, central database at the
core of RezLynx™ will provide detailed up-to-the-minute guest profile,
rate and availability information that will allow them to improve
customer service levels and maximise revenue”.
Holyrood apartHOTEL offers luxury serviced apartments in Edinburgh’s City Centre. Situated just off the Historic Royal Mile, which runs between the Palace of Holyrood and Edinburgh Castle, the apartHOTEL offers an ideal tourist base from which to explore Edinburgh.
Serviced apartments are setting the trend for independent travelers and Holyrood apartHOTEL is the ultimate choice for space, style and comfort in a fantastic city location.
Since implementing Guestline coupled with an online booking module, Holyrood apartHOTEL has seen a significant increase in bookings made online.
Blair
Wallace, General Manager
“After reviewing a
variety of PMS solutions we opted for Guestline because of its
flexibility and the fact that it could be tailored to meet our needs
and we are thoroughly delighted with the increase in online bookings we
have experienced ”.
Hintlesham Hall is a luxurious hotel set in a 16th-century Elizabethan manor house in Hintlesham, near Ipswich, in the heart of rural Suffolk. Standing in beautiful grounds within acres of peaceful countryside, Hintlesham Hall with its elegant Georgian façade, is known for its hospitality, comfort and excellent food and wine.
Widely
recognised as being one of the loveliest of the UK and Ireland's
highest rated hotels, the Hall uses Guestline's Windows based Property
Management System
with an integrated EPoS
solution to manage its 33 bedrooms and suites of varying shapes, sizes
and styles all of which are enhanced by fine fabrics, works of
art and antiques.
Hintlesham Hall is a member of the prestigious Small Luxury Hotels of the World.
The Grand Hotel
The Grand Hotel in Lytham St Annes stands in its own grounds offering outstanding views of the Ribble Estuary and The Irish Sea. An ideal choice for those traveling on business or pleasure with its own Spa and the Royal Lytham Golf Club just 2 minutes away. All guest rooms are furnished to the highest standards with all the conveniences you would expect from a luxury hotel. The Café Grand all day bar & restaurant offers superb food with a large selection of beers and wines from around the world.
Having
successfully implemented RezLynx Property Management
System to manage its 52 individually designed bedrooms and 3
penthouse suites it has seen its online bookings go from
strength to strength.
Meticulously designed throughout, the architecture of the Quay Hotel at Deganwy epitomises cool sophistication. The large airy spaces, clever use of light, understated chic and knife sharp styling combine to create a truly inspirational hotel experience.
Set
in an idyllic waterside location, the Quay Hotel in Deganwy is the
perfect coastal retreat, overlooking the Unesco World Heritage Site of
Conwy Castle.
The
Quay has adopted Guestline's
Windows based Property Management System ,
incorporating an online booking module and Guestline
EPoS solution. The system interfaces to a
variety of 3rd party applications including Vingcard
electronic locks, ETV
system, Fidelity stock module, Callista call logger, EZbook Spa and Pegasus Opera financial reporting.
Himley Country Hotel
Originally a 19th century school house the Himley Country Hotel is located on the Shropshire border, has excellent access to the West Midlands conurbation and is an ideal venue for weddings, conferences, meetings and seminars.
The
Himley Country Hotel adopted Guestline's Windows based Property
Management System coupled with bi-directional call logging
and Quadriga TV interfaces to manage
its 72 bedrooms and 3 conference rooms.
International Hotel
The Himleys sister hotel, The International Hotel in Derby with its 62 guestrooms has also chosen to implement Guestline's Windows based Property Management System coupled with bi-directional call logging to replace its manual system.
The Masons Arms
Nestling in the heart of Branscombe, one of Britain’s most beautiful villages is the multi award winning Masons Arms.
With
its 19 bedrooms (many with
original 14th century features), 8 garden cottages, 4 self catering
units and 2 restaurants the Masons Arms has adopted Guestline's
Windows based Property Management System coupled
with a call logging interface to
replace its existing system.
The Queen's Hotel
Guestline has recently completed the installation of its internet based RezLynx Property Management SystemEPoS solution at the 4* Queen's Hotel in the historic Bridge of Allan.
and
The
Queen's boasts 14 individually
designed luxury rooms, a café bistro, cocktail bar, 65 cover restaurant
and fully equipped conference facilities that can accommodate 6-60
people.
Hoby Hotels Group
Hoby Hotels, a group of 3* hotels with character have installed RezLynx with fully integrated EPoS system to centrally manage their properties in Warwickshire and Lincolnshire. They have also incorporated RezLynx Web online booking module, on their website to administer their online booking capability.
Hoby's portfolio of hotels are all historic buildings and are designed as an alternative to the bland, characterless budget hotels. Hoby specialises in both the leisure and business markets and aims to provide character and history without breaking the customers bank account.
Jeremy Walsh, Managing Director, Hoby Hotels
"Our business consists of relatively small historic hotels ranging in size from 17 to 44 guest rooms and with several types of guest room at each unit. We felt that we had to be able to show actual room availability real-time on the internet to exploit the full potential of our properties. RezLynx gave us this facility and has proved robust and comprehensive in operation. Additionally, we are better able to monitor unit performance centrally than with our previous systems."
Warm Welcome Hotels
Warm Welcome Hotels operates two very distinctive hotels in Devon.
The Two Bridges is located within 60 acres of private grounds in the heart of the stunning Dartmoor National Park. The hotel boasts 33 luxury rooms, many with 4 poster beds and jacuzzi’s and an award winning restaurant. The Bedford Hotel is an elegant former Benedictine Abbey located in the historic town of Tavistock. The hotel has 29 attractively furnished bedrooms, an award winning restaurant and is a popular wedding location.
Warm
Welcome has implemented
Guestline's internet based property management solution - RezLynx
at both properties.
Michael Healing, Director of
Operations
“Throughout our dealing with Guestline we have found the staff to be very helpful, professional but most importantly understanding. The installation and implementation of RezLynx was completed with no significant problems and ongoing support has been first class”
Captain's Club Hotel
Superbly located in the heart of Christchurch, the Captain’s Club Hotel is positioned on the banks of the River Stour at Christchurch Quay. Bournemouth Town Centre, The Bournemouth International Centre (BIC) and Bournemouth Airport are just 10 minutes away from the beautiful historic market town of Christchurch.
The
strikingly contemporary exterior and interior give this chic hotel all
the style and elegance you associate with five star service, in
luxurious, contemporary surroundings.
The
stunningly
unique features of the hotel include 17 fantastic bedrooms and 12 two
and three bedroom suites, which all have panoramic river views. The
fabulous restaurants, bar and function rooms also have breathtaking
views of the water
The
Captain's Club has
installed RezLynx with
integrated conference module, Guestline EPoS solution
and RezLynx Web bookings module. The system also interfaces
to a variety of 3rd party systems including bi-directional call
logging, door locks, interactive TV and stock control.
Dunoon Hotel
The Dunoon Hotel is a handsome 50 bedroom hotel located in the attractive seaside town of Llandudno. It has been family-run for over 50 years, and has worked hard to maintain high standards of personal service and individuality. There is a very pleasant restaurant and the hotel’s lounges and bar are relaxing venues in which to enjoy an evening drink or afternoon tea.
The
Dunoon has
implemented Guestline's Windows based Property
Management System together with Guestline EPoS solution.
The Lion Hotel - Best Western
The Lion Hotel is superbly located within easy access of the A1, M1, M18 and only twenty minutes from Doncaster Sheffield International Airport. Situated in the quaint market town of Worksop, the hotel is an ideal base to discover Robin Hood Country, The Dukeries, Clumber Park and Meadowhall to name just a few. The hotel has 45 en-suite bedrooms, all furnished to an excellent standard with television, direct dial telephone, wireless internet access and refreshment facilities.
The
Lion is utilising Guestline's Windows based Property
Management System coupled with an online
booking module and Guestline's EPoS solution at the
property.
Langdale Chase
The Langdale Chase Hotel on the shores of Lake Windermere has the very best Lake District views and remains the jewel in the crown of Lake District hotels. Featuring 27 luxury bedroom boasting unique features such as jacuzzi baths, 4 poster beds, stained glass ceilings, many with stunning views of the lake.
Langdale
Chase has Guestline's
Windows based Property Management System and call logger
interface installed.
Roxburghe Hotel & Golf Course
The Roxburghe Hotel and Golf Course is owned by the Duke of Roxburghe, the hotel nestles privately amongst woodlands on the banks of the River Teviot. Many of the luxury 22 bedrooms have all been individually designed by the Duchess herself, many of which have four poster beds and log fires.
The
rooms comprise of a mixture of double, twin and single beds, including
four poster rooms and suites, and like the spacious reception rooms
they are furnished with care and elegance.
The Roxburghe has installed Guestline's Windows based Property Management System with interfaces to a bi-directional call logger and Baron LMRS solution.
Hoar Cross Hall
The only spa resort in a stately home in England, Hoar Cross Hall is situated in over 100 acres of glorious Staffordshire countryside. The modern facilities of the health spa have been carefully blended into their surroundings. This Listed building has all the facilities of a four star hotel, the interiors are splendid, with their fine antiques and paintings. A Jacobean staircase leads to 96 individually appointed ensuite bedrooms including several Penthouse suites and Royal suite with private sauna.
The spacious grounds has lakes and wildlife in abundance, formal gardens with water features, exotic plants, and beautiful flowers as well as Tennis Courts, a 9 Hole Par 3 Golf Course, Practice Area & Driving range with PGA Professional, Croquet, Boules, and Archery. Laser Clay Pigeon shooting can be provided externally for delegates attending on incentive breaks.
Hoar Cross
Hall has Guestline's Windows based Property
Management System with interfaces to Premier Spa and a bi-directional
call logger.
Woolacombe Goes Live With Guestline EPoS
Since its launch, Guestline EPos has been installed in over 200 properties nationwide and Woolacombe Bay Hotel was one of the early adopters of the system.
Superbly positioned between National Trust headlands and with beautiful gardens running onto three miles of uninterrupted golden sand, Woolacombe Bay Hotel combines the timeless elegance of days gone by with all the luxuries that modern day living has to offer.
In addition to EPoS, the hotel also implemented Guestline PMS, providing a seamlessly integrated solution to replace the proven manual processes which have served the hotel so well for many years.
"We were running a very effective manual system, but recognised the potential efficiency savings and improved management information that a computerised system would provide", stated Kate Ewing, General Manager of the hotel. "We went through a detailed evaluation process with Guestline, involving all key members of our staff to ensure complete buy-in to the concept. The system has bedded in well and we are very pleased with the level of service provided to date".
The Regent Hotel goes Windows® based with Guestline PMS
Guestline has recently installed its Windows® based Property Management System (PMS) at the Regent Hotel in Doncaster.
The 52 bedroom Regent Hotel is a charming Victorian building overlooking a secluded Regency park, within easy reach of Doncaster's vibrant town centre and easily accessible from the major roads and motorways.
Recognising the need to replace the hotel's ageing DOS-based system, Proprietor Mike Longworth appointed industry consultants Systems Metier to research the leading Windows® based options in the marketplace.
"Guestline's presentation was one of the main reasons for choosing Guestline from a final list of 3 possible suppliers. Every question was answered with an instant demonstration. All our staff were impressed with the ease of use and clear instructions. Two of my staff who have worked in larger hotels thought Guestline was far superior to much more expensive systems they had previously used", stated Mike.
After an extensive and detailed evaluation by Systems Metier and the Regent's team, Guestline was selected as the preferred PMS and a contract awarded to implement a 7-user network with interfaces to PABX and Sage Line 50, together with a fully integrated web bookings engine.
Mike concludes "Working with Guestline compared to our old system is like a walk in the park. It does everything and more. The training week was well organized, the back up and support is superb. Installing Guestline was a little like passing your driving test and then learning to drive. Already we are saving time, we are more efficient, and are much more professional and I am sure many more benefits will become apparent as we learn to use the system to its full potential".
For more information on the Regent Hotel, click here.
For more information on Systems Metier, click here.
Amberley Castle, which is a member of the prestigious Relais & Châteaux, nestles in the lee of the South Downs and is a stone’s throw from the picture-postcard village of Amberley.
Amberley Castle utilises Guestline PMS to manage its 19 luxurious bedrooms and suites, many with four-poster beds and all featuring Jacuzzi bathrooms. Facilities include two multi-award winning restaurants, lounge areas, tennis court, croquet lawn, gardens and lakes, 18-hole professional putting course and a stunning thatched roof tree house complete with rope bridge.
"We were recommended Guestline as it was suitable for small Hotels like ours. Your system has pulled us into the electronic age slowly and seamlessly."
Langley Castle
Built in 1350, during the reign of Edward III, the castle has retained its architectural integrity and is regarded as one of the few medieval fortified Castle Hotels in England
"We have been using Guestline for over 10 years now, and continue to benefit from its features today. The fact that the system could be moulded to our particular needs was a major factor in our original decision to purchase the system.
Furthermore, the software is easy to use, which keeps new staff training to a minimum. Regular updates mean that Guestline has evolved to meet our changing requirements at all times."
Grasmere House Hotel
Situated on the banks of the Rivers Avon and Nadder at Salisbury, the Grasmere Hotel has 36 en-suite bedrooms in the main building and 32 in a new wing and is a favourite venue for wedding parties, conferences.
Dale Naug, Proprietor, Grasmere House Hotel, Salisbury.
"Guestline is very popular with our staff because of its ease of use. New users become proficient in a short space of time. The system is an excellent fit to our requirements and support staff are knowledgeable and helpful, if called upon."
Brooklands Hotel
Brookland's Hotel, Bournemouth
"How did we ever manage to run a successful hotel before Guestline? What a great team you have in the Support Department."